Snapchat isn’t the only technology company that has fallen victim to the tax-season variation on the classic CEO e-mail scam, where a scammer impersonating the boss asks for all employees’ tax information. An employee at hard drive company Seagate fell into the same trap, sending 2015 tax information for thousands of current and former employees to unknown scammers. [More]
Reader Knah is one of the bravest explorers who form the Raiders of the Lost Walmart: retail archaeologists who comb the nation’s big-box stores for retail antiquities that have somehow stayed on the shelves even though they’re now obsolete, sometimes comically so. Here are his three latest finds: all of which are out of date, if not useless, yet are locked up in security equipment. Why? [More]
The Raiders of the Lost Walmart are a bold group of retail archaeologists who comb the big-box stores of the world for whatever the exact opposite of treasure is. They find obsolete technology available at prices so high that it deeply confuses savvy shoppers. While knocking $20 off the price of a 4-year-old blender and putting it in the “clearance” section is a decent strategy to move some housewares, it works less well for external hard drives. [More]
You may be familiar with LaCie, a French company that makes computer hard drives. They’re now owned by Seagate, and maintain their own online storefront, which was one of many hit by hackers in a recent credit card data breach. This time, the baddies exploited vulnerabilities in the Web application platform ColdFusion. This breach has been ongoing for almost an entire year. [More]
If you’re in need of some vintage “high-capacity mobile storage,” get yourself over to the Walmart stores of Massachusetts. You can get some nice mint in package USB hard drives dating back to the early ’00s at comically high prices. [More]
We’ve seen many different variations on the Grocery Shrink Ray over the years, but somehow never anticipated this: a Warranty Shrink Ray. A sneaky tipster who works at Best Buy noticed that the same product, a Seagate hard drive for notebook computers, had a lovely redesigned box. And a few years lopped off the warranty. Much like how other products change the size of an item just a tiny bit rather than raising the price, Seagate cut back on the warranty.
It’s a common theme in “above and beyond” posts: a customer contacts a company asking where he or she can buy a certain small part for their widget, and the company sends the part for free–or a new widget entirely. Today, we honor Seagate, which sent globe-trotting academic Donna a new power cord and international plug thingies for her external hard drive when her American plug began to misbehave.
Scott warns you to use stickers rather than Sharpies to label your hard drives, because a pen mark is apparently all it takes to invalidate your warranty.
If you got some free time and want some cash and are cool with waiting a few months for it to arrive, here are some new class action lawsuits you can join.
If Seagate tells you to call Microsoft for technical support, don’t talk back or you’re going to get an earful. At least that’s what reader K. learned when he called to ask why his external drive worked well under Vista, but not XP. Seagate’s customer service representative immediately blamed the problem on Microsoft, and when K. tried explaining why the problem might lie with Seagate, the CSR responded: “Well since you know better then we do, Im sure you dont need our assistance.”
A number of consumers are complaining about their Seagate Barrucada 7200.11 500GB hard drive failures, and the company is censoring them. While Seagate has issued a firmware upgrade, it doesn’t work if your drive has already been affected, like reader Danny, who just lost all his research material and papers for school. According to some posts on MSFN, moderators on the official Seagate forums are deleting user posts about the issue, and even going so far as to disabling links made on the Seagate forums to posts on other forums about the issue. Danny’s letter, inside…
Inside, email addresses, phone numbers, and addresses for over 100 different companies to inject your customer service complaints into their corporate executive offices, and get it well on the way to success.
- Woot: Reebok Precision Trainer XT Heart Rate Monitor with Chest Strap for $19.99
- Circuit City: California Only – all items tax-free Aug 9-10
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Highlights From Dealhack
- Buy.com: Seagate 500GB USB 2.0 Drive $89 Shipped
- B&H Photo: Sharp 1024×768 DLP Multimedia Projector $519 Shipped
- Shop Adidas: Back to School Sale: Save 20% off Apparel & Shoes
Highlights From Bargainist
Reader Dan tells us:
Like any responsible computer user, Benny regularly backs up his data. Unfortunately for him, the three Seagate external hard drives he used failed, and he lost about $500 in iTunes purchases. Seagate wanted $1700 to recover the data. Fortunately, Apple saved the day.
Seagate Issue Resolved After Posting Complaint Along With Executive Email Addresses On Company's Own Site
Shawn has a nice success story with the Seagate company that provides an interesting twist on the EECB (Executive Email Carpet Bomb) technique that we’ve been telling you about for months:
I bought a Seagate FreeAgent Pro 750GB external harddrive about two or three months ago, and backed up several harddrives to it. Everything was going awesome on every computer I had, but then it had an issue on my desktop. “Delayed Write Failure” WHAT? I try to read the information on the drive, it won’t allow me.
Nobody at Dell can help Kevin return two broken hard drives. Kevin’s Seagate 320GB FreeAgent drive refuses to power on, and his 160GB Western Digital won’t boot. Kevin sent Dell a note after wrangling with eleven CSRs over five hours:
I called tonight due to 2 harddrives I purchased 26 days ago. Both drives have completely failed. One is knocking and the other won’t power on at all. I called Dell and have been transferred to 11 people and 3 different calls:
Phone # (405) 324-3432