Reader Somedaysomehow is annoyed with Netflix. She’s been a loyal customer on the one DVD at a time plan, but lately most of those DVDs have been unplayable. What’s the point of continuing to pay for movies in the mail? All complaining to Netflix gets her are bonus DVDs from her queue….which are unplayable, too.
Andrew is having some trouble with Blockbuster: the 360 and Wii games he rented were unplayable, and the store manager refused to refund his debit card or apply the cost of the unused rentals to a purchase, saying “It’s not store policy.” She even tried to upsell Anrew to their Game Plan, saying, “Five bucks additional wouldn’t have killed you, with what you spent on the games previously.” What? He finally convinced her to credit his debit account—”however, she terminated my ability to rent games from the store” as a consequence. Andrew, don’t you understand? Blockbuster needs that money if they’re ever going to buy Circuit City. Here’s Andrew’s story: