Mark had an impossible request for DirecTV: a one-line DVR and a SWM (Single Wire Multiline) Dish. Sure, it might seem like a normal work order, but the subcontracted installer, Bluegrass Satellite, couldn’t secure permission to install the necessary components even after several three-way calls with DirectTV. One exasperated installer explained that Mark wasn’t eligible to receive the equipment and gently told him: “[You] cannot have DirecTV and should stop trying.”
The FTC fined a Dish Network telemarketing firm $75,000 for hanging up on customers, reports the Deseret News. The company used teleautobots to dial peoples’ homes, which were then supposed to connect to a live telemarketer when someone picked up. However, the system would sometimes get more live customers than there were telemarketers, leaving some customers with a silent line. Federal regulations stipulate that if you use teleautobots, you have to connect the customer to a person within two seconds. The FTC made this law because people, in particular women and old people, were worried they were being stalked when they answered the phone and no one was there.
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