Was it an error, or a sneaky upsell tactic? When Brandon’s grandfather moved, taking his DirecTV service along with him, he declined an extended warranty. The final paperwork for the installation included the unwanted warranty, however. When Brandon pointed this out, the installer noted that most people don’t notice this stealth warranty. Oh, yeah? Brandon declined again–so, of course, the warranty showed up on the next bill.
Mystern encountered this error message, which reads “Acquiring satellite signal,” while strolling by an unmanned Dish Network kiosk at a Utah mall.
Ending a standoff that lasted nearly a month, Fox and Dish decided late last week to stop bickering over viewers’ subscription fees and return It’s Always Sunny in Philadelphia and related inferior programming to the masses.
A Dish Network rep convinced Tripp to add Cinemax for a penny on a trial period. When the trial ran out, Tripp canceled and said the company stuck him with a cancellation fee it never told him about.
Ian writes that he was once a DirecTV customer. He wasn’t unhappy with their service, and would have considered going back if the stars aligned correctly one day. Switching to Comcast, however, currently saves him $100 per month, which is nothing to sneeze at. What has Ian sneezing mad, however, is that while DirecTV told him that he’d receive a final bill to pay in the mail, the company instead went ahead and charged his credit card for the final bill without his permission.
Liza tells Consumerist that she signed up for Dish Network about a month ago, but ultimately didn’t keep the service because she couldn’t get reception. She still got the privilege of paying for the service, though, since someone put her billing information down for a different customer’s account.
Jeff wanted to upgrade his DirecTV service and sign a new two-year contract, but the company changed his appointment to a time he wasn’t available, then canceled it, all without his approval.
Lance has a rare story of a company finding out about its own long-term mistake, owning up to it and offering to make good on the error before it’s caught. DirecTV discovered it had been double-billing him for premium channels for months and told Lance it would give him all the money back.
DISH Network customers may have noticed that some of their favorite channels no longer seem as high-def as they were a few days ago. That’s because the satellite provider has dropped four Disney-owned channels in a dispute with the Mouse over carriage fees.
DirecTV and Dish Network have both ditched their monthly HD surcharges, cutting about $10 off monthly bills, High-Def Digest reports. It’s a key step to compete with cable for customers.
David referred a friend to DirecTV. The satellite provider has a pretty neat referral program, promising a discount to both the new customer and the person who referred them to DirecTV. Well, theoretically. David writes that he and his friend learned that in order to get their referral discounts, the new customer has to either sign up on the Web or call a special number. He didn’t know this, and now neither he nor his friend will get their discounts.
A sneaky DirecTV marketer has bought up toll-free numbers that end in “DISH.” When DISH Network customers call up, the operators make it sound like they’re from Dish and offering them a free service upgrade, but in reality, they’re switching the service and slamming the Dish Network customer into a DirecTV service contract.
Front groups for cable and satellite companies pretending to represent the interest of sports fans? Mysterious “sources” and leaks? This is nothing new to Consumerist readers, but our estranged siblings at Deadspin have some great information on a lobbying and PR war between thinly disguised groups working on behalf of DirectTV and the big cable companies, and their battle over fans and fees. Or is it?
DirecTV is on Twitter. Tell them your problems, or how awesome they are. Whichever comes to mind first.
DirecTV agreed to let Anthony cancel his service without an early termination fee because his signal would randomly fade away without explanation. What DirecTV really meant though was that they would let Anthony cancel if he paid a final bill of $446.69. After speaking with two agents who agreed that the fee should have been waived, DirecTV reduced Anthony’s bill to $445.42. A third agent told Anthony that he would need to negotiate any further deductions in writing with the dispute department…
Here are some executive email addresses and phone numbers if you need to escalate an unresolved problem with DirecTV: