As we all know by now, the Samsung Galaxy Note 7 phone has a pretty big design flaw in it that makes the batteries extra-flammable. The phone is totally recalled and permanently off the market now, an expensive debacle for Samsung. But how, one might wonder, does a flaw that big actually escape notice during testing? Was there even testing? [More]
Even when a recall is heavily publicized, not all of the items are recovered and returned to the manufacturer. That may be the case with the Galaxy Note 7, a smartphone that has a small chance of suddenly exploding for reasons that even the manufacturer still doesn’t fully understand. So why don’t phone carriers just block the devices from their networks, or why doesn’t Samsung remotely brick the devices to force customers to stop using them? Turns out that’s a tricky legal and ethical issue. [More]
The end of the line came for Samsung’s fiery (literally) Galaxy Note 7 phone this week. The company has killed off the phone for good, but there are still several million of them out there worldwide, in warehouses, stores’ back rooms, and consumers’ hands, and getting them back safely is an… interesting logistical challenge. [More]
Having to recall a line of premium, high-end smartphones once for exploding is bad enough. But when the replacement, supposedly safe phones also turn out to be unexpectedly flammable, well, that’s a sign that perhaps the phone is a dud and should be consigned to the scrap heap of device history for good. And, reports say, that’s exactly what Samsung is doing with the now-infamously defective Galaxy Note 7. [More]
First, Samsung halted production on the non-recalled Galaxy Note 7, then all the wireless providers and Best Buy stop selling the phone. Now the U.S. Consumer Product Safety Commission is saying that folks who have one of these devices should power them down while the agency investigates new reports of exploding and overheating phones. [More]
More than a month after Samsung first halted production on the Samsung Galaxy Note 7 amid incidents of exploding and smoking batteries, a new report out South Korea claims that the electronics giant has once again stopped producing the phone following news that supposedly safe Note 7 devices might have a similar defect to the original. [More]
Apple just won the latest round in one of its fights with Samsung over patent infringement, with a federal appeals court ruling that reinstates a $119.6 million patent-infringement verdict it scored.
[UPDATE] All 4 Major Carriers Allow Customers Can Trade In Replacement Note 7 Phones For Any Other Model
UPDATE : All four major wireless providers say they will allow owners of replacement Note 7 smartphones to exchange them for a new device from any manufacturer after a new, supposedly non-recalled Note 7 caused a Southwest Airlines flight to be evacuated earlier this week. [More]
Earlier today, a Southwest Airlines flight from Louisville to Baltimore had to be evacuated after smoke and fire began to spew out of a Samsung Galaxy Note 7, one that was replaced and should not have had an overheating battery. Now, the U.S. Consumer Product Safety Commission has confirmed that it is looking into this incident. [More]
We’ve heard from dozens and dozens of readers who have had trouble exchanging their defective Samsung Galaxy Note 7 phones since the recall became official. Consumers who do get their hands on new phones, though, are supposed to be able to trust that those units are safe — or at least, as safe as any other new phone — and are not going to catch fire while in use. [More]
The Samsung Galaxy Note 7 was officially recalled about two weeks ago, because it has this way of potentially catching fire or exploding — both pretty horrible traits in a smartphone (or anything else, really). New, non-defective units are in, so owners have been swapping out their old phones and new consumers have been buying up the new ones, too. Except reports say those may not be quite right, either. [More]
Some owners of Samsung top-loading washing machines say their appliances exploded while in normal use. Now, federal safety regulators have confirmed they are looking into the matter and are advising Samsung owners on the best way to avoid the potential problem.