samsung

Samuel M. Livingston

Factory That Made Samsung Galaxy Note 7 Batteries Catches Fire (Yes, Really)

It sounds like something straight out of The Onion, but it’s true: A factory in China that manufactured batteries for the now-defunct Samsung Galaxy Note 7 line of phones — all recalled due to their propensity for the batteries to burst into flame — itself suffered a fire this morning. [More]

CPSC

Are You Having Trouble Getting Your Recalled Samsung Washer Fixed? Tell Us About It

Late last year, Samsung announced its second major recall in less than a year by calling back more than 2.8 million top-loading washing machines after customers complained about violent, almost explosive vibrations. While the company promised to fix the devices or provide refunds to owners, three months later, things apparently haven’t gone as planned, leading to a class-action seeking lawsuit. To that end, we’d like to hear from people who have experienced problems with Samsung’s recall process. [More]

Reddit

CPSC: Risk of Fire Is Real, And We Really Need To Modernize The Standards For Lithium-Ion Batteries

You’re probably within the explosion radius of at least once device containing a rechargeable lithium-ion battery right now, maybe even holding it on your lap or close to your face. Elliot Kaye, chairman of the U.S. Consumer Product Safety Commission, wants to make sure that all of the rechargeable devices in your life are safer and less likely to burst into flames than they are now. [More]

Samsung

Samsung Investigation Reveals New Details About Note7 Battery Failures

Samsung says two different battery flaws were to blame for the fires that plagued its flagship Galaxy Note7 smartphone throughout the fall, leading to two separate recalls and, ultimately, the permanent withdrawal of the model from the market. The details are being released after an internal investigation, following weeks of speculation by reporters and analysts about what the company’s report would conclude. [More]

Kārlis Dambrāns

Appeals Court Says Samsung Can’t Use In-Box Warranty Booklet To Strip Customers Of Legal Rights

Last week, we used the example of a Stormtrooper Snuggie to show how easy it is for companies to take away customers’ constitutional rights with just a slip of paper placed inside the box. Now a federal appeals court has ruled that Samsung can’t use an in-the-box warranty booklet to derail a class-action lawsuit. [More]

Reddit

Report: Battery Size Likely Led To Samsung Galaxy Note 7 Issues

There will be answers: Samsung is set to reveal Monday the findings of an investigation into why the recalled Galaxy Note 7 smartphone has the tendency to catch fire or explode, with the cause centered on the device’s battery.  [More]

Adam Fagen

Samsung Vice Chair Avoids Arrest In Connection With South Korean Bribery Case

Days after a South Korean special prosecutor investigating a bribery scandal involving the country’s President sought the arrest of Samsung’s vice chairman, a court denied the request, citing a lack of evidence.  [More]

Eric Hauser

Samsung “Smart” Camera Is Ridiculously Hackable

A security camera in your house, that you can access remotely, might seem like a good idea at first. You can log into it from anywhere, to see what’s going on and if it really was the cat who opened your kitchen cabinets every day last week. But the problem with a thing you can access remotely is that a sufficiently determined bad actor can, too. And sometimes it doesn’t even take much determination to do. [More]

Reddit

Verizon Sending All Non-Emergency Calls Made On Recalled Note 7s To Customer Service

Even though Verizon recently pushed out a software update that deliberately disables the recalled Samsung Galaxy Note 7, the company says thousands of subscribers continue to use their potentially dangerous devices. Now Verizon is deploying another tactic to block these Note 7 owners from using their phone — rerouting all non-emergency calls to customer service. [More]

CPSC

Owner Of Recalled Samsung Washer Sues Over Inadequate, Incomplete Fix

Last November, after several owners of Samsung washing machines complained about violent, almost explosive, vibrations, Samsung recalled nearly 3 million machines, promising to fix the devices or provide folks with refunds. Now, three months later, the company is on the receiving end of a potential class action after one customer says Samsung’s multiple attempts to fix his machine have failed. [More]

Samuel M. Livingston

South Korean Prosecutors Seek Arrest Of Samsung Vice Chair Linked To Bribery Scandal

A week after a South Korean special prosecutor investigating a bribery scandal called on Samsung’s vice chairman for questioning, officials are calling for the tech company executive’s arrest. [More]

Samsung

Samsung Investigation Finds Battery Was Likely Main Cause Of Galaxy Note 7 Debacle

Five months after Samsung’s Galaxy Note 7 debacle began, the tech company is preparing to put the whole exploding phone thing in the past, starting with an inquiry into why the devices unexpectedly caught fire or began to smoke.  [More]

Adam Fagen

Samsung Vice Chairman Linked To Growing South Korea Bribery Scandal

As if the worldwide recall of its Galaxy Note 7 — not to mention 2.8 million washing machines that could break your jaw — wasn’t enough of an issue for Samsung, one of the company’s executives has now been linked to a growing bribery scandal investigation in South Korea.  [More]

Your New Stormtrooper Snuggie Comes With A Surprise: It Strips You Of Your Right To File A Lawsuit

Your New Stormtrooper Snuggie Comes With A Surprise: It Strips You Of Your Right To File A Lawsuit

Until the other day, Consumerist reader Jeff had completely forgotten about that cute Stormtrooper Snuggie someone gave him for Christmas. When he finally opened the box, there was the Star Wars-themed sleeved blanket, and a slip of paper giving him the bad news: He had, without doing a thing, given up his right to sue the Snuggie’s manufacturer. [More]

Samsung Galaxy S7 Owners Say Camera Glass Shatters Unexpectedly

Samsung Galaxy S7 Owners Say Camera Glass Shatters Unexpectedly

When you purchase a brand-new smartphone you don’t expect to wake up days later to a broken camera lens. Yet, that’s exactly what Consumerist reader Sean says happened to his new Samsung Galaxy S7, and he’s apparently not alone, as Samsung’s own forums are filled with similar stories.  [More]

Verizon Will Allow Samsung To Brick Remaining Galaxy Note 7 Phones In January

Verizon Will Allow Samsung To Brick Remaining Galaxy Note 7 Phones In January

Last week, Samsung announced that it will soon push out a software update for the Galaxy Note 7 that will have the effect of rendering the recalled device useless. At the time, Verizon pushed back, saying it would not forward this update on to Note 7 users on its wireless network. The telecom giant has since agreed to allow the phone-bricking update to go through, but not until January. [More]

Reddit

Samsung Software Update Will Deliberately ‘Brick’ Remaining Galaxy Note 7 Phones

If you’re one of the few folks still using a recalled, potentially dangerous Samsung Galaxy Note 7, you need to find a replacement soon, as Samsung’s next software update for the Note 7 will render it useless. [More]

afagen

Supreme Court Overturns $399M Verdict In Long-Running Apple/Samsung Patent Spat

The seemingly never-ending smartphone patent slapfight between Apple and Samsung continues on, with the U.S. Supreme Court ruling today that a $399 million jury award granted to Apple needs to be reassessed because the iPhone maker isn’t entitled to all of the profits from the infringing Samsung devices. [More]