The salesperson at Alex’s local Sprint store really didn’t want to sell him an iPhone 4. That phone is old and stuff. Alex knew what he wanted to replace his broken phone: a free phone. Well, a subsidized upgrade with no out-of-pocket cost, anyway. He needed a new phone. He was broke. There was an upgrade on his account. He just wanted a working smartphone. So began the salesman’s campaign to get Alex to buy a Galaxy S III instead.
William assumed that the mobile phone kiosk salesman was acting as an agent of Sprint, trying to get him to switch. The offer was too good to refuse: 25% off, without having to work for a specific employer or any other qualification. They paid an ETF to Verizon and jumped ship. That’s when they learned that the discount wasn’t for just anyone: it was an employee discount, and William didn’t work for the company the salesman had claimed that he did.