Despite experiencing some of the inevitable hiccups from transferring a legacy system to a new one, Virgin America tells me that they’re overall “pleased” with how the reservation system transition they started on Saturday is going. [More]
sabremetrics
Virgin America's Brand New Sabre Reservation System Hits Turbulence
By 11.2.11
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can’t make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold. [More]
