Another week, another glitch disrupting airlines from going about their business: this time, it was a disruption in Sabre’s computer systems affecting Southwest, Virgin America, and JetBlue’s online bookings. [More]
Travelers around the world faced flight delays and cancellations all because of one computer software outage that had the power to disrupt a plethora of airline reservations systems. When the Sabre system went down late last night, some airlines turned to good old-fashioned pen and paper to check in and board passengers. Just like in yore!
Virgin America has hit some extreme turbulence ever since they switched to a new Sabre Airline Solutions reservation system on Saturday. Travelers are lighting up the inter-boards with complaints that they can’t make or change their reservations, and call centers are swamped, with customers having to wait over four hours on hold.