There were two ways for Microsoft to scuttle the whole Red Ring of Death thing that plagued previous iterations of its Xbox 360: Either fix the problems that cause the consoles to malfunction at a legendary rate or just take the whole red ring out altogether. Microsoft went with plan B.
Being a jaded Xbox 360 owner who’s watched his console give up the ghost five times, it takes a lot for a tale of Microsoft customer service woe to move me. And yet a reader named Gower accomplished just that by sending a novel-length soliloquy about his maddening run through Xbox 360 hell. What follows is the Cliffs Notes version (grab your hankies):
According to research by the gaming blog Joystiq, a mysterious new error has been affecting the XBOX 360. The “E74” error, according to some non-scientific data compiled by the blog, has been increasing since the debut of NXE (New XBOX Experience). Now Microsoft is acknowledging the error and extending their 3-year Red Ring Of Death warranty to cover it.
Those wily Xbox 360 gremlins are at it again, and this time they’re cracking Michael’s game discs in little spokes along the inner ring of each disc. His customer service call went nowhere, naturally, so someone on the Penny Arcade forum where he posted his story suggested an Executive Email Carpet Bomb. The only problem is, it keeps getting sent back as spam.
Of all the good places to store a sheet of stickers, “inside someone else’s refurbished XBOX 360” is fairly low on the list. Maybe even at the very bottom. Unfortunately for reader Nick, Microsoft appears to be using his XBOX as sticker storage. Read Nick’s letter inside.
Though Microsoft bowed to a gamer backlash and gave 3-year warranty protection for the widespread Xbox hardware failure known as “The Red Ring of Death,” it seems another debilitating malfunction, “The Red Light of Death,” hasn’t become enough of a PR fiasco to merit the same treatment. Let’s help it along with reader Steve’s story…