Routine Monitoring Team

Comcast Tests Program That Proactively Calls Customers To Fix Problems

Comcast Tests Program That Proactively Calls Customers To Fix Problems

At times it can be difficult to schedule a service call with a cable/phone/internet provider when you notice an issue. So, it’s no wonder Consumerist reader Jack was suspicious of a voicemail he received last week from a someone claiming to be a Comcast employee notifying him that the company had detected poor signals reaching his equipment and offering to send a tech to investigate the issue.  [More]