Matt is a longtime T-Mobile customer. He’s been with them for about seven years, and never really had any problems. Then he spent the Fourth of July weekend at his second home in Michigan, and noticed that he had no phone reception. No bars. Nothing. Normally the T-Mobile phones would switch over and roam on the AT&T network while in the country. He learned that the companies’ roaming agreement in parts of the Midwest ended earlier this year, and that he wouldn’t have any coverage at his second home. Well, okay, that’s a valid reason to get out of his contract, isn’t it? Only if he could get T-Mobile to get back to him.