Stephen goes through a lot of headphones, apparently. He had three defective pair of Skullcandy earbuds to return, so he complained about them and got return authorizations for all three. He sent them back using the mailing labels Skullcandy had given him. Unfortunately, he didn’t stick all three mailing labels on the outside of the box, and now Skullcandy says that means they’ll only replace one of them. [More]
After years of buying electronics from Newegg, Consumerist reader Willie says he won’t be doing business with the e-tailer in the future because of the way his friend was treated by the company. [More]
A. got a Roku as a gift, and thought that it would keep working for a while. No… not really. It didn’t work from the start. He called tech support, who authorized an exchange for a working unit. What they failed to do was explain that “exchange” meant that they needed the old one back. His girlfriend tossed it out in the interim. No broken Roku? No replacement Roku.
Sean bought four identical hard drives from Newegg. These adorable quadruplets went into a new RAID enclosure, but the fourth one wouldn’t fit. It had some impact damage. He returned it to Newegg for a replacement, and learned that (according to them) he had never purchased any such hard drive from them, and he was clearly trying to scam a free hard drive. Which is weird, what with him just ordering this drive from them a few days before.
Gary’s friend’s laptop didn’t have a catastrophic flaw or anything. But its wireless Internet connection was slower than it should have been, indicating a possible problem with the wireless card. So he packed it up and sent it back to Newegg to exchange for a new one. Newegg’s RMA department decided there was nothing wrong with the machine and sent it right back. Gary advised his friend to initiate a chargeback on the transaction on his American Express card and refused to accept the laptop’s shipment back to him. Newegg responded by blocking his account, evidently not wanting his business anymore.
One would think that Newegg, beloved electronics supplier to the world’s geeks wouldn’t have a problem with customers installing different operating systems on their systems after delivery. Heck, they should expect it. Which is why Norma was surprised when she returned her new Thinkpad that had a glitchy display after only three days, and Newegg refused the RMA. Why? Well, she had installed Linux Mint on it, which voids the Newegg return policy for computers. Update: Newegg tells us that, oops, this was all a terrible mistake.
Richard just wants a working tablet. He’s sent his Asus Transformer in for repair seven separate times. It’s usually for variations of the same issue, but Asus’s records disagree. Handy, because those different service records mean that as far as Asus is concerned, the tablet hasn’t come in over and over for the same issue, and doesn’t need to be replaced.
Reader Chris may have found the answer to the U.S. Postal Service’s woes: they just need to convince gadget maker Corsair to bring all of their warranty return business over there. A recent return had Chris sending enough incorrect items back and forth via UPS to Corsair that the shipping bills now exceed the original cost of the headset. At this rate, they could single-handedly bail out the Postal Service.
Marsha and her fianc√© have a long-distance relationship right now. Normally, that wouldn’t be relevant, but that it means that by the time he bought an Archos Android tablet for her, configured it, and sent it to her on the other end of the country, she was past the ten-day return window Staples allows. When her tablet wouldn’t connect to the Internet, she had to turn to Archos for a warranty replacement. But instead of grabbing a tablet for her from the “refurbished and restored” pile, they grabbed one for her from the “scratched, dirty, and full of porn” pile.