Reader Colin has run into something we’ve seen many times before. Best Buy sold him what we call a “Box of Crap,” in this case, an XBox that someone else had swapped out with their modded, broken one. Best Buy’s policy is to refuse a return if the serial number on the Xbox doesn’t match the one on the receipt, so unless you actually open the box and check out the item before you leave the store — get ready for a battle.
returns and exchanges
By May 17, 2010