To be fair, it’s not that the customer service agents that Dave spoke to at TomTom were unfriendly. It’s just that their RMA process is needlessly complicated. He received a defective suction cup thingy with his GPS unit, and called up the company so they could send him a new one. He spent more than an hour on the phone with various customer service reps to get a replacement. How much did TomTom spend paying their employees to verify that Dave was, indeed, eligible to receive a small piece of plastic that’s not very useful when one doesn’t already own a TomTom GPS?