Gary’s friend’s laptop didn’t have a catastrophic flaw or anything. But its wireless Internet connection was slower than it should have been, indicating a possible problem with the wireless card. So he packed it up and sent it back to Newegg to exchange for a new one. Newegg’s RMA department decided there was nothing wrong with the machine and sent it right back. Gary advised his friend to initiate a chargeback on the transaction on his American Express card and refused to accept the laptop’s shipment back to him. Newegg responded by blocking his account, evidently not wanting his business anymore.