Jim bought an industrial-strength Karcher power washer new on eBay a few months ago, didn’t open it until recently and found that the pump didn’t work.
Judging from messages on our tipline, it was a little too early Thursday to deem Apple and AT&T are doing a bang-up job handling the upgrade process for existing customers.
Jason bought a couple of new Sidekick phones, but quickly discovered that he and his wife couldn’t live with the abysmal battery life. He called T-Mobile and found out that he had a 14-day window during which he could return the phones for a full refund. Before he sent them back in, however, T-Mobile offered to send him two more batteries via expedited shipping to see if the experience would improve. Jason agreed and tested the new batteries, but still wanted to return the phone. But now he had a problem: he was one day outside his “Buyer’s Remorse” period and T-Mobile wouldn’t let him.