Men’s Wearhouse is about a year and a half into its ownership of Jos. A. Bank, and it’s safe to say things aren’t going so well: after layoffs in March 2015, and ending three-for-one suit deals, sales are down, way down. But Men’s Wearhouse says it’s got a plan to turn things around, and isn’t giving up on the suit-slingers at Jos. A. Bank just yet. [More]
Survey: Retailers Should Work To Be On Customer Service “Nice List” Year-Round, Or Risk Turning Off Shoppers
If retailers think they can be naughty all year when it comes to customer service, only to take their smiles out of storage and dust’em off when the holidays roll around, they’ve got another think coming, according to a recent survey that says customers can be very unforgiving.
Sirens are sounding and the blue light is flashing once again at Kmart, as the struggling retailer tries to lure shoppers through its doors and revive its sales: after retiring “Bluelight Specials” in the early ’90s, the chain will once again blast sirens and turn on the blue light to alert shoppers to surprise, 15-minute long deals in its 942 stores.
Over the past few months, you may have noticed more retailers adorning their checkout stands with shiny new credit card readers. While those systems still have an area along the side where you swipe your card’s magnetic strip, they also have a smaller slot (typically) on the front where you simply
jam gently insert your card. This is all part of the country’s shift toward more secure, but far from perfect, chip-enabled cards that kicks into high-gear today. [More]
Amazon Ending Pay-Per-Click Ad Program That Took Shoppers To Other Retail Sites, Creates Text-Only Ads
Smaller retailers who pay to have ads appear on the bottom of Amazon search results will soon see less of their products and more text, as the e-commerce giant prepares to shutter a pay-per-click ad program that took shoppers away from its site. [More]
Allotments allow military servicemembers to automatically direct some of their paycheck to parties of their choosing, ideally for savings, insurance premiums, housing payments, and support of dependents. Until recently, allotments could also be used to make retail purchases, but such transactions weren’t covered by many of the legal protections that come with traditional payment methods like electronic checks and debit cards. Recently enacted rules now prohibit the use of allotments for buying personal property, and federal regulators are reminding retailers they have to follow the law. [More]
In what has become an unfortunately familiar experience, yet another retailer is announcing that it might’ve been the victim of a potential data breach: Sally Beauty confirms that it’s investigating “unusual activity” involving payment cards at some of its U.S. stores. This, a year after a breach that affected tens of thousands of customers.
On the one hand, it can be very convenient to get a coupon emailed to you based on your obsession with tacos. On the other, having every website you visit blast your eyes with ads for the same darn pair of lime green shoes you already bought as part of a Halloween costume and never intend to buy again. But some retailers say they’re working on tailoring such marketing efforts down to each person individually, to maximize effectiveness and cut down on irritation.
It seems like just yesterday we were dreaming of a mega-luxury online retail platform where we could buy all the designer brands our wallets will never be able to afford. That’s probably because it was one day ago that reports began to swirl that online merchants Yoox and Net-A-Porter were thinking of merging to create one big high-end shopping destination on the interwebs. [More]
Amazon’s foray into the luxury apparel business may be over before it even began. Just a week after reports surfaced that the company was in talks to buy high-end retailer Net-a-Porter for $2 billion, the smaller company confirmed it’s seeking a possible deal with someone else. [More]
Shh… can you hear that? If you listen very, very closely, it’s the grumbling of lumbersexuals and other hipsters across the land, groaning over the fact that their L.L. Bean duck boots are hopelessly backordered. And winter is almost over! Have no fear, in the future it could be easier to ensure your feet are properly clad in rubber-toed boots before you take a photo of them somewhere interesting, as the retailer is aiming to open a slew of new stores in the next five years.
Remember when Nordstrom began tracking customers’ movements in and out of their stores by using smartphones’ individual Media Access Control (MAC) addresses if those phones tried to connect to in-store wifi, then abruptly stopped when the public found out about it? App developers say that Apple is ending such tracking in the next version of its mobile operating system by randomizing MAC addresses. [More]
Last summer, some of the country’s largest retailers reached a settlment with Visa and MasterCard that was supposed to put to rest qualms the businesses had with the credit card companies’ alleged practice of fee-fixing. The $7.2 billion settlement didn’t sit well with some, including Target and Macy’s, prompting a group of retailers to file a new lawsuit this week, effectively rejecting that previous agreement.