Bed Bath & Beyond is apparently looking to grow, well, beyond its big box status, as it went shopping for a furniture and decor company and wound up scooping up home retailer One Kings Lane. [More]
Nine retailers, including CVS and Rite Aid, have recalled two flavors of store-branded children’s liquid cold medicine over a potential overdose risk.
This Year’s Avalanche Of Online Orders Won’t Be So Great For Retailers When Everyone Starts Returning Gifts
While many retailers were surely over the moon with an increase of online sales this year, that same burst in orders will have one effect that likely won’t make companies happy. Because when it comes time to return gifts purchased online, retailers are often on the hook to cover the costs involved. [More]
While we’re used to naming our own price for, say, a flight or a hotel using aservice like Priceline or Hotwire, it’s not every day that a clothing retailer gives customers the chance to choose what they’ll pay for apparel. Online-only retailer Everlane is giving shoppers the opportunity to pick from a few price tags for certain items in order to move overstock, but there is one small catch. [More]
It seems everywhere you turn these days, another company is offering a new way to pay with a smartphone: there’s Apple Pay, Android Pay, Samsung Pay, as well as Walmart’s newly announced mobile payment system, and now Target might be hopping on the bandwagon with its own mobile wallet. Any bets on whether it’ll be called “Target Pay”? [More]
Men’s Wearhouse is about a year and a half into its ownership of Jos. A. Bank, and it’s safe to say things aren’t going so well: after layoffs in March 2015, and ending three-for-one suit deals, sales are down, way down. But Men’s Wearhouse says it’s got a plan to turn things around, and isn’t giving up on the suit-slingers at Jos. A. Bank just yet. [More]
Survey: Retailers Should Work To Be On Customer Service “Nice List” Year-Round, Or Risk Turning Off Shoppers
If retailers think they can be naughty all year when it comes to customer service, only to take their smiles out of storage and dust’em off when the holidays roll around, they’ve got another think coming, according to a recent survey that says customers can be very unforgiving.
Sirens are sounding and the blue light is flashing once again at Kmart, as the struggling retailer tries to lure shoppers through its doors and revive its sales: after retiring “Bluelight Specials” in the early ’90s, the chain will once again blast sirens and turn on the blue light to alert shoppers to surprise, 15-minute long deals in its 942 stores.
Over the past few months, you may have noticed more retailers adorning their checkout stands with shiny new credit card readers. While those systems still have an area along the side where you swipe your card’s magnetic strip, they also have a smaller slot (typically) on the front where you simply
jam gently insert your card. This is all part of the country’s shift toward more secure, but far from perfect, chip-enabled cards that kicks into high-gear today. [More]
Amazon Ending Pay-Per-Click Ad Program That Took Shoppers To Other Retail Sites, Creates Text-Only Ads
Smaller retailers who pay to have ads appear on the bottom of Amazon search results will soon see less of their products and more text, as the e-commerce giant prepares to shutter a pay-per-click ad program that took shoppers away from its site. [More]
Allotments allow military servicemembers to automatically direct some of their paycheck to parties of their choosing, ideally for savings, insurance premiums, housing payments, and support of dependents. Until recently, allotments could also be used to make retail purchases, but such transactions weren’t covered by many of the legal protections that come with traditional payment methods like electronic checks and debit cards. Recently enacted rules now prohibit the use of allotments for buying personal property, and federal regulators are reminding retailers they have to follow the law. [More]
In what has become an unfortunately familiar experience, yet another retailer is announcing that it might’ve been the victim of a potential data breach: Sally Beauty confirms that it’s investigating “unusual activity” involving payment cards at some of its U.S. stores. This, a year after a breach that affected tens of thousands of customers.
On the one hand, it can be very convenient to get a coupon emailed to you based on your obsession with tacos. On the other, having every website you visit blast your eyes with ads for the same darn pair of lime green shoes you already bought as part of a Halloween costume and never intend to buy again. But some retailers say they’re working on tailoring such marketing efforts down to each person individually, to maximize effectiveness and cut down on irritation.