AmandaSG

Six Major Retailers Agree To End On-Call Scheduling Amid Multi-State Probe

Aeropostale, PacSun, and Walt Disney Co. are among six major retailers who have announced they will stop using on-call scheduling in their U.S. stores. [More]

Nicholas Eckhart

New Lands’ End CEO Will Pack Suitcases, Move To Wisconsin

After less than two years with mismatched CEO Federica Marchionne in charge, Lands’ End gave the former high fashion executive the (sensible, waterproof) boot back in September. [More]

From Cash Registers To Escalators To Shopping Carts: 11 Important Firsts In Bricks-And-Mortar Retail History

These days you can shop from the comfort your couch in your soft pants, ordering up a flat of cat food, paper towels, and a smartphone with one click. So it’s easy to forget that once upon a time shopping at retail stores wasn’t a necessary evil, but an “experience” that many of us actually enjoyed. [More]

Ann Fisher

Target Store Will Offer Quiet Shopping Hours For Autistic Customers

What makes a good shopping experience for some folks is not always ideal for others. That’s why a Pennsylvania Target store is setting aside certain hours on Saturday so autistic customers can shop in peace and quiet. [More]

TheGlassPeople

American Apparel Confirms It Might Lay Off 3,500 Workers Next Month

After earlier reports that hundreds of American Apparel workers were told they would be out of a job next month, the struggling retailer confirmed on Monday that it had sent notices to almost 3,500 employees warning them of potential layoffs. [More]

Mike Mozart

Customers Complain When Walmart Won’t Honor Pricing Error That Listed 70″ TV For $99

If you see a TV that normally sells for $2,000 suddenly listed for sale at $99, you probably know it’s either stolen, worthless, or — most likely — a pricing error. You’re free to try to take advantage of that goof, but you don’t really have much of a legal leg to stand on if they realize the error and cancel your order.
[More]

frankieleon

Memberships, once the exclusive domain of warehouse clubs like Costco and BJ’s, are officially hot right now. From Amazon Prime and Walmart ShippingPass to subscription boxes (like Birchbox) and membership programs from retailers including Bed Bath & Beyond and Restoration Hardware, companies aren’t content until they’ve turned occasional shoppers into loyal members. But should you join? Will it be worth the money? How will you know if a membership program is right for you? We break it down. [More]

St. Mary’s Sheriff

Bargain-Hunting Beavers: 17 Times Animals Went Shopping In Human Stores

Does it make you giggle to think about a beaver going Christmas shopping at a dollar store? If so, you’ll be even more tickled to know this isn’t the first time we’ve heard about an animal waltzing into a human business like it belonged there. Heck, this isn’t even the first time we’ve heard about a beaver doing that. [More]

Nike Makes End-Run Around Retailers By Selling $720 Self-Tying Sneakers Itself

Nike Makes End-Run Around Retailers By Selling $720 Self-Tying Sneakers Itself

If you’re looking for Nike sneakers with self-tying laces, don’t go to FootLocker or Dick’s Sporting Goods: In an attempt to move away from relying on sports retailers to peddle its wares, Nike is cutting out the middleman and selling its new, pricey HyperAdapt shoes directly to consumers. [More]

Mike Mozart

Former JCPenney CEO: Sales Have Become A Cancer

Just days after JCPenney handed out a very limited number of $500 coupons to lure shoppers to stores on Thanksgiving, the retailer’s former CEO made it clear that he believes that similar promotions and sales could ultimately harm department stores.  [More]

L.L. Bean’s Duck Boots Still All The Rage, Continue To Be Backordered

L.L. Bean’s Duck Boots Still All The Rage, Continue To Be Backordered

Last year, L.L. Bean hired 100 additional workers to ramp up production of their iconic, unglamorous USA-made duck boots. Nonetheless, the popular footwear was quickly put on backorder. Now, the long-time retailer is once again putting some styles on backorder, despite increasing production, hiring additional employees, and making plans for a larger facility.  [More]

me and the sysop

Reminder: If A Retailer Sends You Something You Didn’t Order, You Can Keep It

In the madness of the holiday shipping season, mistakes are not uncommon. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a retailer sends four iPods instead of one. So what’s an honest consumer to do? [More]

(Laurice Marier)

Three Return Scams Retailers Will Be Looking For This Holiday Season

We’ve barely waded into the hectic holiday shopping season, but retailers are already preparing for a rush of returns after the big day — and the scams that inevitably go along with them.  [More]

the_justified_sinner

Get Ready To See Even More Exclusions On Department Store Coupons

If department stores can’t break their addiction to discounting, designer brands want to help. Brands like Michael Kors and Kate Spade are selling fewer of their products in department stores. Other brands are keeping their items in stores, but insisting that they not be discounted. [More]

bluwmongoose

The Limited Starts To Explore Options, Maybe A Sale

Since all of its buddies in the mall are filing for bankruptcy, maybe it’s time for The Limited to do it, too. The mall clothing chain is currently exploring its options, including sale to a competitor, to a new large investor, or restructuring. [More]

Kent Regional Fire Authority

Burning Down The Mall Because You Can’t Find A Shopping Cart Joins Long List Of Customer Overreactions

When you’ve been wronged by a business — or believe you have been — there are two ways you can try to resolve the situation: one, you can take a deep breath and calmly address the issue at hand by using your words; or, you can go the opposite route and overreact completely, and woe betide the poor mortals caught in your way. [More]

JeepersMedia

Navajo Nation, Urban Outfitters Settle Lawsuit Over Clothing Designs

Urban Outfitters is no stranger to accusations that it’s ripped off designs belonging to others, or offended an entire culture with its clothing, but it can now put one more of those claims behind it after settling a lawsuit brought by the Navajo Nation in 2012. [More]

bargainmoose

Abercrombie & Fitch has been trying hard to shed its former image, one strengthened by “cool” executives who didn’t want to deal with any uncool customers, but it seems those turnaround efforts aren’t proving as fruitful as the retailer would like: profits for the company tumbled in the last quarter, and sales figures are far from promising. [More]