Marty, the traveler stranded overseas after his credit cards were stolen and Washington Mutual refused to help him, has a happy update to his blog. The morning after he posted his blog entry, Rosie from WaMu Executive Customer Service called him. She apologized profusely for the poor level of customer service and stepped in to resolve his problem with speed. WaMu removed all the fraudulent charges, save 29 cents.
resolutions
UPDATE: Landlord Auto-Deducting My Life Away
By 3.13.07
Despite being a broke fool who let his landlord auto-deduct from his bank account, Mike was able to get all his money back from his landlord, using two of consumers most important tools: persistence, and sheer force of will.
After Battle, Marie Gets Escapes Verizon Contract
By 3.5.07
After a long battle, which we posted, Marie is getting out her Verizon contract without penalty. She writes:
SOLVED: Olshan Foundation Repair's Warranty Not So Lifetime
By 3.1.07
After his complaint appeared on The Consumerist, Charles got a call from Olshan Foundation Repair Company. Now he appears to be on the sweet path to resolution.
Ripped-Off Mom Gets Resolution From Comcast After We Intervene
By 2.23.07
David’s Mom just got her refund check, nearly bringing her issue with Comcast billing and harassing her for cable that was never installed to a close.
UPDATE: Radio Shack Screams Nonsense On Phone With Rebate-Seeking Customer
By 1.30.07
Daniel writes in a happy ending, with an unexpected twist, to his Radio Shack rebate complaint we posted yesterday.
Southwest To Liver Patient It Nearly Let Die: Sorry, Here's A Refund For That Extra Ticket
By 1.28.07
UPDATE: Sprint Will Cancel Dead Brother’s Cellphone
By 1.26.07
A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
Best Buy Calls 911 On Customer Asking For Refund
By 12.30.06
Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.
Sam’s Club Sells Styrofoam Birthday Cake
By 12.29.06
It was only after cutting that Kavalaris realized Sam’s Club sold his mom a Styrofoam birthday cake decorated with icing. Lansing State Journal reports:
With Our Help, Reader Escapes Cell Plan For Free
By 12.18.06
We helped reader Michael leave his Cingular cellphone contract without early termination fee.
Verizon Still Can’t Count
By 12.11.06
Peter goes through several employees who can’t understand the hundredfold difference between dollars and cents. He escalates to and wrangles with a supervisor. At the end, Peter asks for his charge to be refunded.
VIDEO: No $1600 Camera But Here’s A Jar Of Pasta Sauce
By 12.7.06
Finally, a spaghetti western that doesn’t end in a flurry of bullets. — BEN POPKEN
Reader’s iPod Returned From Shop After Consumerist Intervention
By 12.2.06
After asking The Consumerist for help, reader Lisa received an iPod back from iPod Mechanic yesterday, seven months after she first sent hers in for repairs.
We Help Reader Get iPod Back After 7 Months In The Shop
By 11.29.06
Lisa’s story of iPod repair frustration has more tangles than that pair of 1st gen earbuds you’ve abandoned in the bottom of your “big” purse.
Results Driven Complaining
By 11.21.06
It’s not really complaining, in the pejorative sense, if you get what you want. Here’s a quickie outline to getting your customer service problem solved.
Ohio AG Suing Scammy Gift Card Site
By 11.21.06
The Ohio Attorney General is suing GiftAssistant.com for using unfair and deceptive methods to take at least $42,000 from at least 250 people. At least one of those people the company bilked was a Consumerist reader, as we reported previously.
