Starting on October 17, recently merged American Airlines and US Airways will operate all flights as one airline. But until then – as has been the case with previous airline mergers – customers might experience a few hiccups when booking flights. That was certainly the case for a California family who says their vacation was ruined because of issues with the newly married carriers. [More]
Now that it’s summer, many people are doing the moving thing. For some, this might mean renting a truck or trailer from U-Haul, like reader Ryan. He reserved a truck from U-Haul online well in advance of his move, but when he went in for pickup was told none were available. Ryan called corporate, who called the store and convinced the surly manager to give Ryan a truck. Three days after Ryan returned the truck, he got this voicemail from from U-Haul: “This is Alexandria U-Haul Rentals. Your rental truck was due three days ago and you haven’t returned it. If you don’t return our truck today I will call the police.” See how Ryan handled the situation, inside.