When people submit their complaints to our site after a single interaction with customer service, we often ask, “Did you try calling or e-mailing back to get someone else?” It sounds deceptively simple, so simple that you might not even bother trying it. You should. It happens to work. Sometimes. [More]
Roxanne and her husband got married last year, and had to delay their honeymoon until April due to her illness. They spent the night before their rescheduled trip huddled in a hotel bathtub near the airport. It was clear that the universe did not want them to vacation in Cabo San Lucas. An American Airlines rep put their rescheduled tickets on hold, and they had until February 2012 to use them for another trip. Or so they thought.