At some point in the coming weeks, Congress is set to consider a fast-tracked proposal that would nullify a slew of new protections for the millions of Americans who use prepaid debit cards. With the clock ticking down to that vote, a lawsuit is trying to compel the release of any communications about these rules between industry lobbyists, lawmakers, and federal regulators. [More]
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As Congress Preps To Scrap Prepaid Card Protections, Lawsuit Seeks Release Of Emails Between Lawmakers & Lobbyists
By 4.18.17 — Updated: 5.9.17
Diesel Website Wants Color Scan Of Your Credit Card Via Email
By 9.21.10
I know credit card fraud is rampant, but I’m not sure sending full scans of your card through email is the proper way to fix things. [More]
"What Do I Do When My Lender Isn't Playing Fair With Loan Modification?"
By 9.4.09
Yesterday, the New York Times wrote about a judge in Arizona who forced Wells Fargo to explain why it keeps stalling and being uncooperative with a customer who has been trying to get a loan modification request approved. Sadly, in the past week we’ve gotten two separate emails from homeowners who are also having trouble with getting banks to approve their requests for the government-sponsored loan modifications. “Who can we contact to complain?” asks one frustrated customer.
Post Cereal, Please Stop Spamming Anthony
By 7.31.09
Anthony has tried every means possible to get Post to stop spamming him, but Post laughs in the face of reason. And at customer requests. The only thing Anthony feels he has left to try is contacting the FTC, but he adds “I get the feeling that won’t help.”
AmEx Won't Reactivate Your Account Without A Note From Your Lawyer
By 6.20.09
American Express won’t reactivate the charge card Xiyang closed more than two years ago until they get a note on letterhead confirming the source and amount of his annual income from an “accountant, broker, or attorney.” Two accountants and a lawyer each told Xiyang they never heard of such a request, and said that it would be a “HUGE liability” for them to verify his income. Xiyang offered to send in pay stubs in addition to the IRS documents he already submitted, but AmEx won’t budge until they receive their verification on letterhead.
Thanks, Northwest, For Flying Me To Chicago Because I Asked Nicely!
By 5.18.08
Contrary to published rumors, I did not spend last weekend trafficking Canadian drugs or performing “community service.” No, I enjoyed a gluttonous weekend in Chicago thanks to Northwest’s generosity. In the age or rising fees, reduced frequent flier miles, and general travel hell, it’s still possible to extract favors from airlines, if you know which levers to push…
Dear Microsoft, Please Send This Man A Shipping Box
By 4.2.08 — Updated: 10.25.12
He just wants to send his Xbox in for repair, and you keep losing his request. He swears he’s not a “crazy blogger,” but despite that, we still want to help him. So please? You’ve got all his phone numbers and contact info now. Can you send a box?
