As anyone who ever looked at the price tag on a Dyson knows, the vacuum cleaner company charges a premium for its devices. But for Consumerist reader Matt, his recent customer service experience with Dyson has him believing the high sticker price was worth the investment.
Timothy, as he describes it, is in a pickle. His Maytag oven started flashing “F5” and turning itself off whenever he turned it on. When the Maytag guy came over, he couldn’t figure out which model number it was and so he couldn’t repair it. “He asked for $130 for this useful piece of service, which I refused,” writes Timothy. Can you, dear Consumerist reader, identify which model this Maytag oven is? UPDATE: 13 minutes later, one reader thinks she has the answer.
Frank has had to use up five days of timeoff because of his leaky new Maytag fridge that they just can’t seem to ever repair correctly. Like when he told them to bring out the UV light since the last tech had installed a dye so you could find leaks. The rep said oh yeah, we’ll make a note of that. Then the guy shows up with only a mulitimeter and says, hm, we’re going to have to send another guy out here with more tools. No kidding!
Reader Ben was sad. His Xbox was doing the ol’ Red Ring of Death. He thought that was quits for his trusted gaming companion but then he started doing some research on Consumerist. Perusing our archives, he realized from some of our old posts that included in the price of the repair to the machine he had done not too long ago was a one-year warranty extension. Huzzah! Here’s what he did next:
Chris was fixing his neighbor’s Toshiba laptop when he discovered that the hard drive was defective. Just like how he does at his job where he is a professional computer technician, he wrote “FAULTY X” on it to indicate it shouldn’t be used again. When he sent the computer, which was still under its 1-year warranty period, in to Toshiba, he was dismayed by the reply he got back. They refused to replace the hard drive because “the label was written/torn” and “Toshiba does not cover the cost for this type of damage.” Now they $417.58 for the repair.
Good news! Reader Jennifer’s wedding set has returned from its long voyage to China for repair. The bad news: she writes that the repair work done in China was so terrible that her local store sent it back out to a US repair facility to be fixed. When Jennifer finally went to pick the rings up, she found their repair job unsatisfactory–the word “botched” comes up–and now they’ve been sent back. Again.
Justin and his wife saved up and bought a sweet, petite, shiny new Whirlpool refrigerator from Lowe’s. They were thrilled with their new purchase for about three weeks, until it began to make an unholy buzzing noise. No one can make the buzzing stop. Not Whirlpool, not Lowe’s, not an endless procession of repairmen, and not either company’s executive customer service. What now?
Charlie sent in his HP Mini for repair after the keyboard and mouse stopped working. They denied his warranty repair by saying that a loose tape was caused by water damage, which, while not only unlikely on the face of it, seemed impossible to Charlie as he babies his computers like they were FabergÃ© eggs. So he launched his campaign on HP upper management…
Rob really, really liked his ASUS laptop. He kept it clean, treated it kindly, and loved it very much. Yet the display mysteriously broke…sort of… and it began crying rainbow LCD tears when it was only six months old. He sent it in for repair, and the company first told him that the repair would take three business days…then fourteen. Rob would really, really like his computer back.
Charter To Customer With Five Failed Service Calls: "You Haven't Bugged Us Enough To Resolve Your Problem"
Charter tells it like it is: the problem with Eric’s incorrectly installed Internet service is that he hasn’t been trying hard enough to fix it. Here’s a copy of an email that Eric tried to send to Charter’s CEO last week, but it bounced back. Maybe someone at Charter can read it here?
The Geek Squad service timeline for Stephen’s $1300 Asus laptop went something like this: ship it off for repairs, get it back in an even more broken state and missing all data, be forced to buy a $35 disk from Asus to prove to Best Buy that the problem is their responsibility, then finally find that something went missing during the first repair. Stephen eventually just asked for his money back on his ruined laptop, but the best he could get was store credit.
A woman in Colorado had her eyes burned out by images of “nude women and male genitals” on her cellphone’s new(ish) memory card, reports KRDO.com. She says the Sprint employees who worked on her phone must have known it was there, since they’re the ones who swapped in the new card. She’s pretty upset: “If [young family members] had seen those pictures, it could have ruined them for life.”
Ken is facing a $13,000 repair bill on his 2007 Chevy 2500 diesel truck, because the full factory warranty the dealership assured him it had was voided by GM. The reason: GM says at some point in the past, someone put a chip in the truck that doesn’t match the info GM has, so they don’t have to service it. The problem for Ken is that the dealership didn’t check for this chip before it sold the truck to Ken, and Ken didn’t know about this loophole when he bought it. In fact, he says he bought it about a year and a half before GM implemented this rule.
Dave and his wife came into some money and decided it was time to get a professional out to solve their slow draining toilet problems once and for all. Mr. Rooter showed up, and in less than a week the company managed to also solve Dave’s “I just came into some money” problem, by taking all of it. The problem is, Dave isn’t sure that any of the expensive extra work was necessary now that he can see the pipes.
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected.
If you were one of the early adopters for the Apple Time Capsule back in 2008 and yours won’t power up, you might be able to get it repaired or replaced for free, or get a refund for repairs you already paid for, reports TUAW. To see if you’ve got a recalled model, look for a serial number between XX807XXXXXX and XX814XXXXXX.
Maybe I can’t play Plants vs. Zombies while I drive (or maybe I can!*), but that doesn’t mean there aren’t plenty of useful apps for the average driver. In its August issue, Consumer Reports reviews a bunch of apps for motorists, both free and paid, that promise to help you remember maintenance dates, get the correct info after an accident, or find your car in a big parking lot.
Replacing an iPhone is expensive, which is why this guy decided to buy a heavily used and damaged one and clean it up himself. You might find the screen replacement side too daunting, but the procedure for turning a dull, scratched case into a glossy smooth one is something pretty much anyone can do.