Chris says he sent his broken PS3 to Sony, which sent it back sans the upgraded hard drive he’d installed, claiming Chris had sent the console to them that way. He fought the callous treatment and received a consolation prize: A game the CSR semi-suggested he could sell to help pay for a replacement drive.
Many a video game character begins his story with amnesia, and the malady has befallen Chris’s real-life PS3. He sent his system in with an upgraded hard drive he’d installed because he was told he had to do so and even made a special note that he’d need the drive back.
Janna’s Dell laptop broke, but it was still under warranty. She tells Consumerist that she contacted their technical support by web chat, imagining that it would be simple and easy to get a computer under warranty repaired. Her journey through Dell’s tech support began with the chat rep encouraging her to grab a screwdriver and take her computer apart herself, and somehow got even more discouraging from there. When she finally got Dell to take the laptop in for repairs, Dell somehow helpfully cracked her LCD.
No matter how much heat Joseph buts on GE to fix his oven, he can’t get things cooking. Despite dumping big money into repairs, he isn’t sure whether or not he should continue the latest bungled fix-up process or just buy a new oven.