Rob really, really liked his ASUS laptop. He kept it clean, treated it kindly, and loved it very much. Yet the display mysteriously broke…sort of… and it began crying rainbow LCD tears when it was only six months old. He sent it in for repair, and the company first told him that the repair would take three business days…then fourteen. Rob would really, really like his computer back.
Law Student writes in with an objection to HP’s repair service, which twice sent back his laptop even more broken than it was when he sent it in. Now HP wants another crack at the machine but he’s leery of giving the company another shot.