Yesterday, we brought you the story of a reader who thought she’d successfully activated the remote lock on her new HTC phone after it was stolen only to find out the system didn’t work because it’s too popular. And within minutes of the story going up on Consumerist, she received not one but two separate calls from HTC seeking to atone for the error.
Being mugged and having your brand new phone stolen out of your hand sucks. What could make it even suckier? How about finding out that the phone’s remote-locking system — intended to prevent your device from being used and abused by god knows who — just doesn’t work because the phone manufacturer wasn’t expecting so many people would actually want to use the service.