Don’t Like Your Cruise? Carnival WIll Pay You To Go Home

Don’t Like Your Cruise? Carnival WIll Pay You To Go Home

The 2012 Costa Concordia disaster and the infamous Poop Cruise of the Triumph in February of this year did a lot to hurt the reputation of the cruise industry worldwide. So Carnival has a novel idea: try a cruise, and if you don’t like it within the first day, they’ll pay you to go away. [More]


Sears Settles With New York Over Deceptive Refunds

For more than two years, Sears offered “Come Back Cash” promotions that rewarded customers with Sears gift cards for purchases over certain qualifying thresholds. But if a customer returned an item, they would have the proportionate value of that gift card deducted from the refund, even if the total value of the purchase was still above the threshold for meriting a gift card. [More]


Chase: Refunding A Scam Victim Is The Same As Forgiving A Debt

When you successfully convince your credit card company that you were scammed out of thousands of dollars and that a chargeback should be issued, you’d think that would be the end of the story, but not for one Chase credit card customer who just found out — two years after receiving the money back — that Chase now says the refund is actually a forgiven debt, and that he must pay income taxes on it. [More]


Apple And TurboTax Pass The Buck, Can’t Decide Who Owes Me Refund

$65 is a lot of money to Jaden, but he was happy to pay it to file his tax return when of TurboTax for the iPad told him that he was getting a pretty sweet refund. He wasn’t: the app gave bad info and he wasn’t eligible for any refunds due to being on Social Security, which isn’t taxed. Well, boo. That’s where the real challenge comes in: getting the refund from Apple. Or Intuit. Or Apple. Or is it Intuit? [More]

(Paxton Holley)

After 6 Months Of Battle With Microsoft, Consumerist Post Gets Refund In 5 Hours

We Consumerist editors kind of wish that companies would put us out of business. We wish that all consumers could resolve their problems with a few calm, reasonable phone calls or e-mails, and that getting anything done in a massive bureaucracy didn’t require hours of phone calls. We’re still here, though, and Steve’s story is a good example of why. [More]

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

Amazon Notices Our Streaming Video Was Glitchy, Proactively Issues Refund

We’ve always said that one of the true measures of quality customer service is how a company reacts to complaints. So it’s always good to hear about a company that doesn’t just respond well to a complaint, but preempts that complaint by proactively issuing a refund. [More]


Need To Change The Sears Order You Placed 15 Minutes Ago? Tough

Do you think there’s even a remote chance that you might need to change your Sears order after the fact? Then you should go to a physical store and place your order there. Heather was told that she needed to perform that bit of time travel if she wants to cancel her mattress order before two weeks have passed. She noticed a problem fifteen minutes after the order went through, but because the order had been placed, she can’t do a darn thing until after the proposed delivery date, March 15th. [More]

I was amazed to find this foam piece almost floating in the speaker. There was nothing attached to it.

Amazon Sells Me Speaker I Think Is Fake, Sends Refund Two Years Later

Two years ago, Jamison ordered a speaker system from Amazon. They worked all right, and there was nothing about this story to write home about. Until he decided to take them apart recently, just because he could, and discovered that one of the speakers was actually fake. As in, there was a speaker in the box not even connected to a wire. That was very strange. He contacted Amazon. They don’t have any reason to do anything about it, though, right? The purchase was two years ago. It’s not their problem anymore. [More]


All It Took To Get A Refund From eBay Was A Very Public Shaming

An eBay user bought a dress for her daughter, but what showed up was far from what had been advertised on the site. eBay now says it will refund the purchase, but not until after being called out by the local news. [More]


Macy’s Knows They Double-Charged Me, No One Has The Power To Fix It

John’s wife ordered a pair of boots from Macy’s, returned them, and got a refund. In a perfect world, that would be the end of this post, which would be very short and very boring. John lives in the real world, though, where Macy’s just went ahead and charged the couple a second time for the boots three weeks later for no clear reason. No one can explain where the charge came from, and no one has been able to get their $180 back for the last two months. [More]

(me and the sysop)

Target Employee Lies To Me About Refund Policy, Short-Changes Me 25% Of Purchase Price

If you buy something for $10 and have to return it a couple weeks later because it’s defective, you should get the full $10 back, even if it’s since gone on sale, right? This is a lesson that never made it to the employees of one Target in Tennessee. [More]


AT&T Wireless Rep Refunds My Phone Upgrade Fees Because I Didn’t Whine About Them

Natalie called up AT&T Wireless yesterday to ask about a few relatively small charges on her bill. The customer service representative offered her a refund of two $36 activation fees due to phone upgrades, explaining that it was because Natalie was quite possibly the only person who had called AT&T that day who hadn’t complained about activation fees. (We’re paraphrasing and exaggerating slightly.) Then the representative gave her another credit, ostensibly for being a loyal customer of twelve years. Natalie was stunned, and couldn’t think of a way to repay the CSR…until she found our site. [More]


1-800-Flowers Promises Flowers, Refund, Coupons: Delivers None Of The Above

Kyle had a LivingSocial voucher for 1-800-Flowers, and thought that he would put it to good use sending a lovely arrangement to his parents to show that he was thinking of them at Christmas. 1-800-Flowers didn’t really want to cooperate, though. They e-mailed him twice to let him know that the arrangement had been delivered…but it actually hadn’t. Silly Kyle, assuming that one of the messages had to reflect reality. They’ve since promised him a refund and a $20 coupon that have never come. [More]


Best Buy Charges Me Twice, Now I’m Stuck In Refund Limbo

After being misled and provided incorrect information about her purchase, Nicole says Best Buy then managed to charge her debit card twice. Now she’s stuck waiting for a refund and there’s not much anyone can do about it. [More]

(Atwater Village Newbie)

Sephora Says I’m Stuck With Expedited Shipping Charges Even Though Purchase Didn’t Arrive On Time

If you pay a premium to get an order within a specific period of time, then it would only make sense that you’d get a refund on that extra shipping cost if the order doesn’t arrive in time. But apparently not when you order from Sephora. [More]


Woot Marks Item Down, Issues Partial Refund, Delights Customers

There are a few (very few) companies that Consumerist readers seem to universally adore. Woot is one of these, even when they’re not sending their customers unexplained wads of cash. They did something pretty simple this week: sold an item for $200, then put it up for sale for $170 only a few days later. Instead of saying “tough luck” to those first few customers who paid $30 more, Woot issued a pre-emptive refund. [More]


Someone Charged $560 Worth Of Kindle Books To My Amazon Account; No One Seems To Care

Say what you will about print vs. digital and retail vs. online, but if you were to go into your local bookstore and show them proof that someone had somehow illegally purchased $560 worth of books there, you’d probably get a better response than the one Consumerist reader Joe received from Amazon. [More]

GoDaddy Offers Apology, Credit For Website Downtimes

GoDaddy Offers Apology, Credit For Website Downtimes

While an anonymous hacker took credit for taking down web host GoDaddy earlier this week, the company says that the outage was their own darn fault. It wasn’t a hack or distributed denial of service attack, but “internal network events that corrupted router data tables.” More relevant to this site’s interests is that they offered a small refund to affected customers, but only those who took the time to click on a link in an e-mail explaining and apologizing for the outage. [More]