You might not have “won a free cruise” as one of the most annoying robocalls to ever occur promises, but you could receive up to $900 for enduring the inconvenience of the call. [More]
refund
Vanishing Rebate Checks, Canceled Appointments: Stories Of Samsung’s Turbulent Washer Recall
By 3.1.17 — Updated: 5.10.17
Last November, Samsung recalled nearly 3 million top-loading washing machines amid complaints about violent vibrations, “explosions”, and one broken jaw. The company offered the choice of an in-home repair, a rebate on a new machine, or a complete refund for recently purchased machines. That was nearly four months ago, but a number of Samsung washer owners tells us they’ve been frustrated with whichever option they selected. [More]
Verizon, Sprint Customers Have Until Dec. 31 To Claim A Piece Of The $158M Cramming Settlement Pie
By 12.28.15
The holidays can be a tiring, stressful time, full of never-ending checklists. While you might have checked off plenty of your to-do items, if you’re a Verizon or Sprint customer, you’ll want to make sure you add “check to see if I’m eligible for a bill-cramming refund,” to the top of your list. [More]
T-Mobile Customers Have 14 Days To Claim A Piece Of $112.5M Cramming Settlement
By 6.16.15
If your to-do list currently has a spot marked “apply for cramming refund from T-Mobile,” then you’d better hop to it. Individuals who currently have or had wireless service with the “Uncarrier” in the last five years have just 14 more days (the deadline is June 30) to apply for a refund as part of the mobile company’s $112.5 million settlement with the Federal Trade Commission for tacking-on third-party charges to customers’ bills – a practice known as cramming. You can visit the settlement website to see if you’re eligible or to submit a claim. [WTNH-TV] [More]
Sears Offers 30% Discount On Replacement For Defective Dishwasher, Then Forgets
By 12.29.14
A man in New Jersey had the wacky idea that buying a dishwasher meant that he would end up with a working dishwasher. Instead, he ended up with one that he says broke in the same way four times in four years. Sears offered him a 30% refund on a replacement appliance, if he purchased from Sears. Naturally, Sears forgot about this offer once he actually brought the dishwasher. [More]
Amazon Issues Surprise Refund For Poor Video Playback
By 3.25.14
Keiko’s husband used Amazon’s streaming services to rent a movie that she wasn’t interested in seeing, and watched it on his iPad. He had no complaints about the experience, maybe because he was watching it on a relatively small screen. Yet Amazon went ahead and issued the couple a full refund anyway, just in case he might have had a problem with it. Keiko is impressed.
Installing Windows 8 Will Void Your Newegg Warranty, Too
By 10.4.12
Our archive is still unavailable due to baddies attacking our site a few weeks ago, but loyal readers may remember the saga of Norma, the Newegg customer who tried to exchange a non-working laptop for a working one after she had installed Linux on it. This time, Newegg is playing its to a customer who had the audacity to upgrade his new laptop to a preview version of Windows 8. In the case of Linux user Norma, Newegg ultimately gave in, issuing her a refund and assuring Consumerist that it’s totally okay to exchange a defective system with a different operating system on it. Undercover readers posing as customers were, of course, told the opposite. [More]
Mangled Wolferman's English Muffins Crush A Man's Dreams
By 6.23.09
All John wants to do is order his Wolferman’s English Muffins online from Harry & David, but fate has other ideas. As you can see from his photos, the packages keep coming all bashed-up and defiled, and the muffins inside are all bashed up and inedible.
Apple, AT&T Continue To Irritate Would-Be Upgraders
By 6.12.09
Judging from messages on our tipline, it was a little too early Thursday to deem Apple and AT&T are doing a bang-up job handling the upgrade process for existing customers.
The Extra Fiber In Quaker Natural Granola: Chunks Of Wood
By 5.23.09
James’ seven-year-old daughter was happily noshing on her Quaker Natural Granola when she came across this chunk of wood. Quaker was quick to send James a coupon so he could buy more woody granola from Costco, but then offered a refund when reminded that the bulk warehouse doesn’t accept manufacturer’s coupons.
Continental: No Refunds For Swine Flu Cancellations
By 5.1.09
The swine flu outbreak is making thing tough for people who had booked Mexican vacations. Reader Kurt is one such person. He got a full refund from the hotel, but is dismayed that Continental won’t extend him the same courtesy.
Thanks For Giving My Tax Refund To Someone Else, H & R Block
By 3.6.09
Q:What happens when HR Block copies your bank information incorrectly and deposits your tax refund into someone else’s account? A:The other person spends it and H & R Block shrugs and tells you to call the police.
Airlines Have Bumped 343,000 Passengers This Year
By 8.23.08
Over a quarter-million passengers were bumped from flights in the past eight months, a number that is set to grow as airlines try to boost anemic profits by slashing fleets. The Department of Transportation requires airlines to compensate bumped passengers with cash or vouchers, but savvy passengers can leverage their situation to negotiate heftier payments…
Scammers Want Your Stimulus Check And Tax Refund
By 4.14.08
Phoung Cat Le from the Seattle Post-Intelligencer reports that a colleague of hers is the victim of income tax ID theft. A scammer filed her income taxes before she did, hoping to get a hold of her refund and stimulus check.
Nextel Warranty Expires After 30 Minutes
By 2.11.07
Until Aug 11, 2006 my cell phone’s antenna housing cracked. So I called “Signal” and after spending 20 minutes describing how the phone broke, I was told that I had no insurance. So I called customer care “611”, and had a rep. help me out. He did a in house exchange because he said that I had signed the paper work but the plan was not added. He also told me that there would be a prepaid return box sent to me, and I could just send my broke phone back.
