So it turns out Red Roof Inn really was listening to feedback all those years ago back in 2011 (all those = more than one) when I made note of Red Roof Inn’s mission to implement changes customers actually wanted. Although it took President Andrew Alexander a bit of time to respond to a request I made so long ago, he’s gone ahead and done so. [More]
Kudos to those of you who take the time to fill out those surveys after hotel stays, as it seems at least Red Roof Inn was listening. They’ve announced they’re launching a redesign this month after taking in guest feedback from thousands of people.