Half an hour of arguing on the phone with a Sears rep and I was able to get the discount credited back to my card, but no free shipping, and it could take 10-14 days for them to “trace” my $20 blow gun. I am filing a claim with my credit card issuer just to be safe. This is the same company that sends me a free ratchet in the mail every time I exchange one in the store, so I can’t complain too much.
This order is tragic. Just another reason customers avoid Sears like bird flu and the company can’t turn a profit. If Sears further bungles the response or fails to send a free ratchet, share the failure with Sears’ executive office—but don’t ask for Mr. Lewis. He was fired for gross incompetence.