Southwest Airlines says everything should be back to normal this morning after a system glitch on Sunday caused quite a headache for thousands of passengers, prompting hundreds of flight delays.
Southwest Airlines Says Travel Should Return To Normal After Fixing Glitch That Delayed Hundreds Of Flights
Comcast has been responding to customer complaints on Twitter and Facebook for years, but that didn’t help the company get out of the basement of customer satisfaction ratings — not just for cable and Internet providers, but for all U.S. companies. And now that Comcast is trying to merge with the one consumer-facing business with a worse reputation, it says it is making an investment to improve its social media customer service team. [More]