Once again, a retailer is making headlines with shoppers angry they aren’t getting the items they ordered at obviously erroneous prices. This time it’s Walmart.com, which experienced a major glitch yesterday, attaching incorrect prices to numerous items. So this is a good time to remind everyone that this is not a “bait and switch” and that retailers are generally not under any obligation to honor pricing errors. [More]
pricing error not in your favor
Just because something is on sale, even a sale only available to holders of a store’s discount card, that doesn’t mean it’s a good deal. Want a real-life example? Here, the sale price of a container of cat litter is higher than the sale price of a container that’s actually larger. Fuzzy math, or subtle bias against customers who aren’t able to carry a 31-pound box?
Online pricing mistakes happen. When they do, the retailer isn’t obligated to sell the item to you at the original price. Life and retail just are not fair. However, what companies are not supposed to do is cancel your order at an erroneous sale price, then put it through again at the much-higher original price that you didn’t want to pay. That’s what happened to John’s brother and some other posters on the sale forum Slickdeals.