On its website and in its ads, Hotels.com touts its Price Match Guarantee which says the company will match any lower published room rate — so long as the dates, hotel and room category match, and as long as the price match request is made before that hotel’s cancellation date. But one customer says Hotels.com’s policy isn’t so cut-and-dry and has filed a class-action lawsuit.
The Best Buy in Secaucus, NJ refused to match J&R’s price for a Bluetooth headset, claiming that J&R was not covered by Best Buy’s price match guarantee. Best Buy employees first called J&R—a large New York electronics retailer—a wholesaler. A manager later insisted that J&R was a Mom & Pop store and refused to match the lower price. When reader Steven attempted to cut through the absurdity by calling corporate, he was told that the price match is provided at each store’s discretion. Read his full story, inside.