Giving new customers an inexpensive phone for free, or a credit toward a pricier phone isn’t a big deal, right? Boost Mobile apparently didn’t realize what kind of effect it would have on their customers when it got rid of free phones. The experiment only lasted for two months. [More]
Earlier this month, Verizon Wireless announced some changes to their wireless plans: the company increased data allotments while also increasing prices. It also added popular data plan features like rollover data and throttled access past a user’s cap that have been a hit with customers and adopted by other carriers. [More]
Starting Sunday, AT&T will get into the prepaid smartphone business when it begins selling the LG Thrive.
Nancy tells Consumerist that she and her husband recently bought shiny new phones from Virgin Mobile, and were quite happy with their service. Well, until Nancy’s phone stopped working entirely. She tried the normal technical support channels, but encountered a run-around that lasted for almost two weeks. Two weeks during which Nancy lacked a functioning phone. She gave up on the normal channels, read our guide to sending an executive e-mail carpet bomb, and sent us a copy of her original missive.