Have you ever heard of latex decay? Apparently, it’s a problem that plagues area rugs from Pottery Barn manufactured during a certain period. It happened to Victoria, and a simple call to the company got her a replacement rug costing $100 more than the one she already had. Not only was there no charge to her, but since Victoria doesn’t have a car, Pottery Barn paid for UPS pickup of the old rug and delivery of the new one. Lovely.
Here’s a situation that sucks. Reader Joshua ordered a slip-covered sectional couch from Pottery Barn. It arrived with only one slipcover. When he called Pottery Barn to ask for the rest of his order, they told him that they’d run out of that fabric and asked if he would he like another color. He agreed and picked a color. They sent another slip-cover section. Not three sections. One section. Joshua called them back. They said they were sorry, but they’d run out of that color…
Pottery Barn rescued Reginald’s Christmas gift from the clutches of incompetent delivery people who forgot to hand over all the pieces to his Lawyer’s Bar & Hutch. Reginald was fuming, ready to tell Pottery Barn that he would never shop with them again—but then he spoke to Jim.
Selena R. ordered a custom martini shaker for her mother’s birthday from Pottery Barn. Selena writes: ” I waited 6 weeks before I got pissed.” You’re a better man than I am, Gunga Din. However, despite the fact that Selena had to wait over two months for her martini shaker, she’s actually walked away from Pottery Barn’s fubar a loyal customer.