Reader Scoots was paying a promotional rate for Comcast internet. The rate expired and the bill went up to $48. Scoots called Comcast to ask for the old rate back and encountered a “four-square car dealership rip off” of sorts.
Reader G sends in a screen shot of a chat he had with a Verizon rep who elegantly expressed her own frustration with Verizon’s website. Hooray for her.
Reader Kent would like to know what you, the Consumerist Readers, think about complaining about a very small firm. Are you just giving them free publicity by complaining loudly? Or is it better to warn others?
Om Malik is beginning to suspect that “metered broadband” may be less about bad, evil P2P and more about competing video download services.
Sears’ earnings are down 99% and there’s really no denying that something is going wrong with the retailer. Same store sales, the most important indicator of the health of a store, fell 4.2 percent in the third quarter.