Reader Scoots was paying a promotional rate for Comcast internet. The rate expired and the bill went up to $48. Scoots called Comcast to ask for the old rate back and encountered a “four-square car dealership rip off” of sorts. [More]
Reader G sends in a screen shot of a chat he had with a Verizon rep who elegantly expressed her own frustration with Verizon’s website. Hooray for her. [More]
Reader Kent would like to know what you, the Consumerist Readers, think about complaining about a very small firm. Are you just giving them free publicity by complaining loudly? Or is it better to warn others? [More]
Om Malik is beginning to suspect that “metered broadband” may be less about bad, evil P2P and more about competing video download services.
Sears’ earnings are down 99% and there’s really no denying that something is going wrong with the retailer. Same store sales, the most important indicator of the health of a store, fell 4.2 percent in the third quarter.