Target: Yes, You Can Return That Camera After The 90 Day Deadline. Oh Wait, Never Mind. You Can't.

Target: Yes, You Can Return That Camera After The 90 Day Deadline. Oh Wait, Never Mind. You Can't.

Ronald was in a hurry and wondered if he could delay returning a camera to Target until a few days after the 90 day deadline. He called them up and they told him it wouldn’t be a problem. Guess what? It was a problem.

Six Flags Requires You To Check All Bags Before Each Rollercoaster For $1 Per Ride

Six Flags Requires You To Check All Bags Before Each Rollercoaster For $1 Per Ride

Reader Aaron says that his trip to Six Flags was ruined by their new policy of making riders check even very small bags before each ride — at the cost of $1 a ride.

Better Return Policy, Customer Service Available To Best Buy Customers Who Spend $2,500 Per Year

Better Return Policy, Customer Service Available To Best Buy Customers Who Spend $2,500 Per Year

Like shopping at Best Buy but don’t like their lack of customer service and crappy return policy? They’ve got an offer for you. Spend $2,500 per calendar year and you’ll be considered a “Reward Zone Program Premier Silver Member.” The benefits of this membership are immediately apparent. You’ll get your own dedicated customer service line that’s only for Premier Silver Members, and a more generous return policy as well. Why should good customer service be available to bad customers? We’ve got the text of a Best Buy Reward Zone Silver Training Document, inside.

Don't Use Target's Wedding Registry If You Think Asking Your Wedding Guests For Receipts Is Rude

Don't Use Target's Wedding Registry If You Think Asking Your Wedding Guests For Receipts Is Rude

As we’ve mentioned before, Target doesn’t accept returns or exchanges of gifts bought through their wedding registry unless you have a receipt. Got two of the same thing? You’re out of luck unless you’re willing to call your wedding guests and ask them if they kept the receipt.

Target's Super Secret Return Policy

Target's Super Secret Return Policy

Consumer Reports tells us that Target’s strict “No receipt, No return” policy has an “unadvertised” loophole — you can return items of less than $20 for store credit. The catch? You can only do this twice a year.

Best Buy Calls Cops On You For Telling Fellow Customer Jawbone Headset Is Overpriced, Sucks

Best Buy Calls Cops On You For Telling Fellow Customer Jawbone Headset Is Overpriced, Sucks

Best Buy called the cops on Alex because he told another shopper that the Jawbone headset he was considering was poor quality and marked up $30 from the manufacturer’s price. Alex went to Best Buy to purchase a new Bluetooth headset because the Jawbone he recently purchased from Verizon wasn’t cutting it. While browsing the headsets, he struck up a conversation with another customer who was checking out the Jawbone. Alex told his fellow customer that he had been disappointed in the quality of the Jawbone, and that Best Buy was charging $30 more than the manufacturer or Verizon. A sales associate overheard this and told the manager, who asked Alex to leave the store, then threatened to call the police, then did.

Best Buy Charges $2 Premium For Inferior Open-Box Mouse

Best Buy Charges $2 Premium For Inferior Open-Box Mouse

The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else’s hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming “But it’s policy!”

Apple Replaces Lemon Laptop As Promised

Apple Replaces Lemon Laptop As Promised

Our intern Alex’s lemony MacBook Pro finally went out with a spectacular graphical display of what it looks like when a robot’s brain dissolves. Fortunately, Apple made good on the promise they gave him last month when he asked about their replacement policy, and a new replacement MacBook Pro is on its way to him. They’re also refunding a portion of his AppleCare. Is this just typical Apple follow-through or above and beyond treatment because Alex’s story was posted on Consumerist?

Scammy Computer Seller BlueHippo Settles With FTC For $5 Million

Scammy Computer Seller BlueHippo Settles With FTC For $5 Million

BlueHippo, the scammy “no credit check” computer seller accused in several states of taking money from customers without providing the computers and other electronics it supposedly sells, has settled with the FTC for $5 million. They did not admit wrongdoing.

Valentine's Day Ice Storm 2008? Everybody Panic!

Valentine's Day Ice Storm 2008? Everybody Panic!

Tomorrow is the anniversary of the Great Valentine’s Day Air Travel Massacre—a storm that took down JetBlue’s entire operation and ultimately their CEO, too.

Apple's Semi-Official Computer Replacement Policy

Apple's Semi-Official Computer Replacement Policy

Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and called Apple’s Executive Customer Service line for some official answers. Here’s what he found out.

Best Buy Refuses To Sell You An XM Radio Without Your Phone Number

Best Buy Refuses To Sell You An XM Radio Without Your Phone Number

Reader Travis would like to purchase an XM radio from Best Buy. Sadly for him, Best Buy refused to sell him the radio without first learning his phone number. Travis does not want to share his phone number with Best Buy, therefore Travis has no radio.

"Overtreated" Says Too Much Healthcare Is Bad For Us

"Overtreated" Says Too Much Healthcare Is Bad For Us

The general theme of the book “Overtreated,” the New York Times’ pick for best economics book of the year, is that we can cut a significant percentage of our health care costs—”between one fifth and one third,” says the author—and not have any impact on our level of health. As a nation, we tend to err on the side of too much treatment, exposing ourselves to unnecessary risks and racking up fees on procedures we could do without. And since doctors depend on a piecemeal approach to earning income, while at the same time dealing with significant financial risks from malpractice suits, they tend to push for more treatment, not less (they need to earn a living while also protecting themselves from accusations of doing too little).

12 Year Old Kid Flying Alone? Don't Expect Too Much Help From Southwest

12 Year Old Kid Flying Alone? Don't Expect Too Much Help From Southwest

Southwest escorts children 5 through 11 who are traveling alone, but “once you hit 12, you’re considered a youth and not an unaccompanied minor,” said Teresa Laraba, the airline’s vice president for ground operations.

Unlike most airlines, Southwest is nice enough not to charge for escorting younger kids, but you’re out of luck once your precious little brat turns 12. So what should you do?

Probably Why HomeDepot.com, et al, Doesn't Accept Gift Cards

Probably Why HomeDepot.com, et al, Doesn't Accept Gift Cards

Here’s a probable answer for that reader who complained Friday that HomeDepot.com won’t let you use gift cards, forcing him to drive 20 miles away to get his tool fix. It’s probably better than driving all the way there, only to find his gift card was empty. If you recall, last year there was a big problem with thieves stealing git cards….

HomeDepot.com Does Not Accept Home Depot Gift Cards

HomeDepot.com Does Not Accept Home Depot Gift Cards

Just wanted to let anyone know that if they plan on giving a Home Depot Gift Card as a gift this year that they can NOT be used at homedepot.com

Verizon Gives Up: Will Not Fight FCC's Open Access Rules

Verizon Gives Up: Will Not Fight FCC's Open Access Rules

Verizon Wireless abandoned its legal challenge Tuesday of the Federal Communications Commission’s rules for its upcoming auction of radio spectrum, removing a potential obstacle to the much-anticipated sale.

Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"

Chicago Wants To Keep The Change, Eliminate Parking Meter "Piggybacking"

Ah, that most delightful of surprises: The parking meter with time already on it. If the City of Chicago has its way, (and let’s face it, they usually do) the gift of a partially full parking meter will a thing of the past.