Alan Rappa

Amazon Angers Smaller Sellers With Suspensions

The pages of Amazon are full of third-party sellers using the e-tail giant as a storefront, but a number of small-scale sellers say there’s a growing rift between themselves and Amazon over accounts that the sellers claim are being suspended with little notice and few options for recourse. [More]

(EFFIE YANG)

Airbnb Enlists Former U.S. Attorney General To Address Discrimination

Airbnb has a zero tolerance policy for discrimination of any kind, but that hasn’t stopped some hosts from refusing to rent their homes to consumers based on race or sexual orientation. In order to address these issues, Airbnb has now begun to review its policies, enlisting the help of former U.S. Attorney General Eric Holder.  [More]

Mike Mozart

Santander Bank To Pay $10M Fine Over Alleged Illegal Overdraft Practices

Santander Bank has agreed to pay $10 million to settle federal regulatory allegations that it illegally charged overdraft fees to customers who didn’t affirmatively opt in to the bank’s overdraft policies.
[More]

Zach Egolf

Amazon Stops Price-Matching Everything But TVs, So Here’s Your Guide To Other Retailers’ Policies

No one likes to pay more for something than they have to. For that reason, several retailers offer pricing guarantees that allow customers to receive refunds if the cost of an item changes within a certain amount of time. Amazon is no longer one of the companies offering this protection.  [More]

Mike Mozart

Chipotle Temporarily Closes Restaurant After Someone Inside Becomes Ill

Following very public bouts with E. coli and norovirus outbreaks at its restaurants in recent months, Chipotle revamped its safety protocols, mandating that stores be temporarily shut down if someone inside becomes sick. That plan was put into motion Tuesday when a Virginia restaurant closed around lunchtime.  [More]

Mike Mozart

Wells Fargo Must Pay $203M To Customers After Supreme Court Rejection

Nearly six years after a federal court ordered Wells Fargo to pay $203 million in refunds to customers victimized by the bank’s overdraft policies — and after years of bouncing back and forth through the appeals process — the U.S. Supreme Court has decided to let that judgment stand. [More]

yooperann

American Airlines Ditching Confusing 24-Hour Hold Policy For 24-Hour Cancellation Option

Federal airline regulations require that carriers must either give most passengers a 24-hour window to cancel tickets without penalty, or allow travelers to put tickets on hold for 24 hours before being charged the airfare. Of all major U.S. carriers, American Airlines is the only one that doesn’t offer the cancellation option, resulting in costly confusion for some travelers. But AA says it is ditching that policy and will begin offering the 24-hour cancellation window instead. [More]

afagen

Spirit Airlines Drops Some Baggage Fees For Active Duty Military Personnel

Spirit Airlines has long been known as the airline that charges a fee for nearly everything: checked bags, carry-on bags, seat selection, and water, just to name a few. In a change of pace, the budget carrier recently announced it would no longer charge active duty military members fees on some of their bags.  [More]

(Alan Rappa)

Denying Travelers Compensation For Damaged Bags Won’t Fly With The DOT Starting Jan. 9

Some airlines aren’t living up to their obligation to compensate passengers for damage to their luggage, recent inspections by the Department of Transportation found. Now, the agency is warning carriers that if their policies and trainings don’t fall in line with federal regulations by Jan. 9, they could face fines and other enforcement action.  [More]

Walmart Employee Says He Was Fired For Waiting 30 Minutes To Turn In $350 He Found In Parking Lot

Walmart Employee Says He Was Fired For Waiting 30 Minutes To Turn In $350 He Found In Parking Lot

A maintenance employee for Walmart thought he was doing the right thing by handing over a stack of bills totaling $350 that he found discarded in the store’s parking lot. But instead of being thanked for his honesty, the man says he was fired because he waited 30 minutes before handing over the cash.  [More]

Man Who Sued Costco After Altercation Led To Broken Leg Loses Case

Man Who Sued Costco After Altercation Led To Broken Leg Loses Case

Last September, a man in Oregon filed a $670,000 lawsuit against Costco claiming that a receipt-checking dispute left him with a broken leg. This week, a jury refused to award the man damages in the case.  [More]

Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks

Frontier Airlines Loses Passenger’s Hockey Sticks Not Once, But Twice In Two Weeks

When putting your belongings in the hands of an airline, you’re taking the risk that those items might not make it to your desired destination – just ask Alaska Airlines’ CEO. Still, what are the chances that the same airline would lose your gear not once, but twice? [More]

Instagram has clarified its community guidelines, adding details to already existing policies.

Instagram Updates Community Standards To Clarify Rules On Porn, Harassment

So far in 2015, some of the top social media and blogger platform companies have made changes to their content policies. While Facebook clarified its approach to complaints about supposedly offensive posts, Google went back-and-forth on its content policy regarding sexually explicit or graphic nudity on its Blogger platform. Now, Instagram is getting in on the action by adding details to rules governing user conduct and what is deemed appropriate content on the photo sharing site. [More]

(Nicholas Eckhart)

Target Introduces Extended One-Year Return Policy

While 90 days might seem like enough time to decide whether or not those sheets really match your bedroom decor, Target seems to think you might want to think on it a bit longer than that: The company announced today that it will offer customers a one-year return window for select items.
[More]

(David Transier)

American Airlines Refused To Refund Ticket After Fourth-Grader’s Death

Following the death of their young daughter, an Illinois family couldn’t bear the thought of following through with a long-planned spring break trip, so they asked American Airlines to refund the ticket purchased in their daughter’s name. While airlines have varying policies regarding refunds and deaths, the family says they were shocked when the airline refused the refund. [More]

(Adam Fagen)

Southwest Says Man Didn’t Show Up For Flight, Cancels Ticket While He’s On The Plane

When a passenger doesn’t show up for the first leg of their flight, airlines typically cancel the trip at the cost of the traveler. That seems to have been the case for a Michigan man, who says that when Southwest Airlines canceled his ticket for being a no-show, he was on the very flight the airline accused him of missing [More]

(Steve)

3M Vows To Avoid Using Paper Sources That Come From Threatened Forests

Manufacturing company 3M announced a policy change today that aims to ensure its pulp and paper suppliers are doing their best to preserve the environment by only providing materials from protected forests.   [More]

Man Sues Costco For $670,000 After Receipt-Checking Incident Leaves Him With A Broken Leg

Man Sues Costco For $670,000 After Receipt-Checking Incident Leaves Him With A Broken Leg

Over the years we’ve told you about all kinds of crazy situations – from pepper-sprayed employees to arrested customers – that arose when a consumer refused to show their receipt when leaving stores like Sam’s Club and Best Buy. Now a man in Oregon is suing Costco for $670,000, claiming that a receipt-checking dispute left him with a broken leg.

[More]