A very long time ago (Monday), a Newegg customer wrote to the Consumerist tipline, complaining that her laptop exchange was denied because she had installed Linux on the machine. After we published her story, Newegg rushed to issue her a refund and told us that changing or upgrading the OS of a computer doesn’t mean that you can’t exchange it if it’s defective. Which would be a nice happy ending and all, except for how customer service reps are still telling customers the exact opposite of that.
If you have a Kohl’s charge card and like to have a paper statement but also check your account online…well, tough. As part of what looks like a push to get customers to opt out of receiving bills in the mail, the good times of having two different ways to access one’s account are over. If you want paper bills, you’ll have to surrender your access to the site.