Gil was under the impression that a company that lets you print photo books would actually let him add in his own collages without cropping the heck out of them. Not so fast, Gil! He wrote in to let us know that his issues with the Snapfish book-making interface were bad, but his problems with the company’s customer service were even worse. He worked on a book of his pictures from his sister’s wedding, laying out the pages in collages and taking a lot of care to do so. The Snapfish software cropped his photos very severely, and no one in customer service could help him. His book got delayed long past his holiday deadline. [More]
More than one thousand online photo-printing services have entered the marketplace in the history of the Web. Only a few remain. The most successful survivor is Shutterfly, founded in 1999. The 16 billion pictures currently sitting on Shutterfly’s servers aren’t your garden-variety snapshots of sandwiches and shoes. The pictures on Shutterfly are treasured images, and destined to decorate photobooks, prints, calendars, wall decals, mugs, greeting cards, and other items.
Troy in Texas ordered his photo Christmas cards a bit late from Snapfish, and experienced something beautiful and unexpected: the company offered customers store credit to make up for weather delays that weren’t even the company’s fault. Gasp!