Your phone is not only a lifeline, entertainment device and communication portal to everyone you know, but it’s also a siphon that sucks money out of you monthly. Phone companies are counting on you falling into complacency with paying for unneeded services.
Kirk says he lives in an AT&T dead zone, rendering his iPhone basically useless. After haggling with customer service, he convinced a company rep to give him a MicroCell signal booster. The CSR’s superior overruled the request, offering a $50 credit instead.