Even though Apple fired several Apple Store employees accused of stealing photos from female customers’ iPhones, the company says that there is no evidence that any such theft occurred. [More]
Google’s customer support has come a long way since it first began selling Nexus mobile phones and Google Voice number ports to customers. However, the success of its new suite of devices depends on how well it’s able to provide customer and technical support for those devices. [More]
BlackBerry is taking a big step back from the company it used to be, announcing today that it’s planning to stop designing and building its own devices, and will instead outsource that work to manufacturers. [More]
As you might expect for the heavily hyped device, pre-orders of the new Apple iPhone 7 were snatched up quickly. However, members of Apple’s own iPhone Upgrade Program — which promised an easy trade-in process each year — claim there were unfairly shut out from ordering the new device.
If you happen to be a Comcast voice subscriber and were planning to make a barrage of calls today, you’re probably have a difficult time going about your business. That’s because Comcast appears to have been hit with a wide-ranging outage of its phone service. [More]
When a product says it’s water resistant, you probably aren’t going to test that claim out yourself (at least not intentionally). That’s why we’ve got the fine folks at Consumer Reports, who recently subjected the Samsung Galaxy S7 Active to a “dunk test” to see if the phone would live up to its watertight claims. [More]
In the market for a new phone, but don’t want to pay retail? Amazon is offering $50 off unlocked Android smartphones, but that discount comes with a slightly big catch: the e-commerce giant gets to pre-load the device with its own apps and send ads to the lock screen anytime it wants. [More]
Would a requirement to submit your phone to field testing to determine if you were texting or otherwise using the device before a motor vehicle crash prevent you from engaging in distracted driving? That’s the hope behind recently introduced legislation in New York and a device being dubbed a “textalyzer.” [More]
Walk into just about any restaurant or fast food joint and you’ll inevitably see several diners with food in one hand and their phone in the other. Chick-fil-A wants to change that, and it’ll reward customers with free dessert if they are willing to eat a distraction-free meal. [More]
To protect Galaxy Note 5 owners from themselves, Samsung wants to make sure they’re fully warned before they accidentally break their devices: the company is adding stickers to the product’s packaging alerting users that there’s a right way and a wrong way to stow styluses, and doing it incorrectly could do permanent damage to their phones.
If you’ve been bragging to everyone you know that you’re still part of Verizon’s $29.99/month unlimited data plan, you might want to quiet down just a bit. That’s because the wireless provider is increasing your monthly bill by $20. [More]
Copper wire is expensive and old-fashioned. Phone companies don’t want to maintain or use it anymore. Still, some customers like their reliable old land-lines, and the law creates certain obligations for phone companies to provide and maintain them. But Verizon is apparently so sick and tired of providing plain old telephone service that they’re threatening to disconnect customers who don’t “voluntarily” upgrade to fiber A.S.A.P.
Early upgrade programs have been the hot trend in the phone business in the last few years: while carriers want to get out of the subsidized handset business, they realize that customers want a way to get the shiniest new handsets without paying the hundreds of dollars that those handsets cost at retail. T-Mobile now wants to put even newer and shinier handsets in customers’ hands through a change to their Jump program. [More]
It sounds like something out of a horror movie…if mobile phones watched horror movies. A certain string of Arabic characters, when sent to an iPhone, can crash the device and force it to restart immediately. It’s a hilarious prank, but also a nasty security flaw that could disrupt important phone calls. [More]