Nearly a year after the California Public Utilities Commission held a hearing to determine if Comcast should be held liable for a screwup that published more than 75,000 phone numbers, names, and addresses that were supposed to be unlisted, the cable and Internet giant has reached a $33 million deal that puts an end to the matter. [More]
When you pay to have your phone number unlisted, you would expect that the company you pay would honor this request. You’d also expect that if that company screwed up and accidentally published half of its unlisted customers’ numbers in the state of California, it might notice. This week, the California Public Utilities Commission is holding a hearing to determine if Comcast violated the law when it screwed up and shared more than 74,000 phone numbers, names, and addresses that were supposed to be unlisted, including info for customers who were victims of domestic violence or hiding from criminals. [More]
Need to report an unscrupulous business practice to your state’s attorney general? Here’s all of their phone numbers, listed by state, so you can look them up and file your complaint.
Did you know that GameStop is a membership-only establishment, like a warehouse club? You’re only allowed to shop there if you have their rewards card. I didn’t know that, and neither did Jeff. He tells Consumerist that he foolishly tried to purchase a game, but refused to join the rewards program or give the cashier his phone number. The cashier, in turn, refused to sell anything to him.
If there’s one thing you can depend on with Time Warner Cable, it’s that if you call for technical support, someone is going to ask you to reboot your modem–even when the problem is that TWC changed your phone number without warning.
If you have an issue with Best Buy that you’ve tried and tried and tried and tried to resolve using normal customer service methods, to no avail, try pinging this guy on their executive resolution team:
Here is some contact information for HSBC Finance. It’s good for when you have a Sisyphean customer service issue that you’d rather have the sneakers of Mercury.
They say you can only bang your head against a wall for so long. If that describes where you’re at with a stuck Citi customer service issue, and you’ve tried and failed with customer service reps and supervisors, consider dialing this secret phone number for their executive response unit. Warning: Break Glass Only In Case Of Emergency.
The person who sent in this escalated Sprint contact says, “If you enjoy Sprint’s excellent phones, wireless service, and call clarity you almost certainly have MAJOR headaches with your account/bill. So don’t wait in line with their f’d up offshore billing department. Go bug Celina the account manager.”
If you have a Logitech customer service issue, warranty repair request or otherwise just need to kick your issue to the top because regular customer service isn’t doing it for you, here is a gal to contact:
Got a longstanding PG&E customer service issue that’s getting you down because no one at regular customer service will fix it? Escalate to the top with these executive email addresses and phone numbers:
Your laptop is a craptop, the hold music won’t stop and the call center won’t talk, so you’re looking for a guy at the Toshiba top to get you back on top. Guy Lugo is that guy:
Got a squirrely Bank of America issue that no amount of calling and pleading with customer service can resolve? Try kicking it up the poop pile to CEO Brian Moynihan, or one of his trusted slaves:
Need a copy of your receipt from Walmart? Do what reader Casey did. Call the hotline. If you paid by debit or credit card, they will look up your receipt and fax it to you.
Here is another arrow in the quiver for your quest to resolve an impossible Verizon Wireless issue if normal avenues have failed, the a numba for a fella in Verizon Wireless Executive Relations: