Having your gas cut off in the middle of winter isn’t just an annoyance; it can put your health and life at risk. So when your utility company claims you owe them thousands of dollars, you might feel pressured into paying just to keep warm. If you try to dispute the bill and refuse to pay, you may be without heat for months. But if you make a deal to pay some of what you allegedly owe, will you be able to plead your case later? [More]
On Wednesday, we wrote about Consumerist reader Norma, whose family has been without gas service in Philadelphia — which means no heat — in their apartment for a few days. Since then, Norma says the local utility has demanded they pay $14,000 in order to get their meter returned and service turned back on. [More]
Winter is no longer coming; it’s arrived and it’s quite cold in many parts of the country, including Philadelphia, where Norma, her husband, and their two small kids — as well as the family pets — currently don’t have heat. Not because they didn’t pay their bills, or because they are masochists, but because they reported a possible gas leak to their local utility company. [More]
Claude has a cool story about how Philadelphia Gas Works went the extra mile to make sure his girlfriend’s car wouldn’t explode after a gas leak started nearby.
Brrrr. Melanie and her housemate have no heat or gas after the Philadelphia Gas Works (PGW) turned off the gas four days ago. She’s never missed a payment but they tell her they need to investigate “meter tampering” because they found two loose screws on her meter. It’s 48 degrees in her house and she has no way to cook anything. Customer service can’t tell her when the “meter investigation unit” will get around to checking it out and there’s no way she can get in contact with them. UPDATE: Melanie reports that after this post went up and we contacted PGW, they called her and said they’re coming to turn the heat back on this afternoon.