Claire was told the wrong thing by an AT&T Wireless rep regarding international long distance, but when she called back to sort things out, she came up against the Nurse Ratched of the AT&T call center—a woman who refused to give in, or offer any help at all. In fact, when Claire finally admitted defeat and said she’d accept the credit that had been offered to her, the supervisor refused. Apparently Claire only had one chance to accept that and since she said no, it was off the table.
