Retailers are constantly attempting to one-up each other in services offered to customers. Recently that has meant introducing the quick delivery of products. Joining the likes of Amazon Now, Google Express, Best Buy, and Staples is PetSmart, you know, because you never know when you’ll unexpectedly run out of dog food. [More]
Here’s the problem with releasing a coupon on the internet: without disclaimers or digital limits on the coupon itself, it can be infinitely reproduced, used over and over, and used by people it wasn’t intended for. That’s what reportedly happened when T-Mobile offered a restriction-free coupon for $7 worth of stuff at PetSmart as part of its T-Mobile Tuesdays promotion that was a little too unrestricted. [More]
If you were to ask my dog what she wants out of her experience at the groomer, “no bath” and “no haircut” would probably be at the top of her list. She would be less interested in a more spa-like entrance with a concierge desk and free coffee beverages for humans. In a prototype store on New York’s Long Island, the big-box pet store is experimenting with a new store that focuses on pet services in a more fancy manner. [More]
Do pets care about music? My dog was indifferent toward it even back when she could hear, but big-box pet store Petsmart is putting in a new music system meant to soothe pets (in the boarding area) and energize their owners (in the shopping area). Will it work? Maybe as long as people think it does, and people control the wallets, that’s good enough. [More]
National Ice Cream Day is officially July 17, or so the ice cream gods have proclaimed, but many businesses are either starting the festivities early or extending the sweet treat deals beyond Sunday. Here’s what you’ll need to know to get your brain freeze on. [More]
Petco and PetSmart are the two largest pet retailers in the United States: about 50% of all money spent in pet stores nationwide goes to one of the two chains. The two companies have given each other a good sniff and considered merging in the past, but after some changes of ownership are considering it again. [More]
It took a few days, but PetSmart finally responded after a video was posted on social media that claimed to show live goldfish swimming in a bag that had been chucked in a store’s garbage bin. The chain apologized to customers, saying an employee didn’t realize any of the fish were still alive.
A family in Indiana brought their bulldog, Bubba, to the local Petsmart grooming salon for a nail trim, and the pup never came home. What happened? It’s not really clear, but it appears that the dog collapsed and vomited, leaving him unable to breathe. Now the family is upset and wants justice for their pet, but what does “justice” in this case mean? [More]
It’s been seven months since Petco and PetSmart announced they’d both be removing cat and dog treats made in China over pet sickness fears, and this week the former says it’s ready to pull all the products from its stores and online.
Who knew that pet care could be such a lucrative business? Just as the year comes to an end, PetSmart announced it would sell itself for $8.7 billion to a private equity firm, fetching the title of largest private equity deal of 2014. [More]
The death of a beloved pet is a horrible experience. It’s even more heart-rending when that pet dies while in the care of someone else while you’re away. So it’s not surprising that a Texas couple is upset that they couldn’t get information about what may have caused their 3-year-old dog to pass away while staying at a PetSmart Hotel. [More]
“A Petsmart adoption clinic ended in tragedy” is a sentence that I never expected to write. That’s what happened after a terrible altercation at a Petsmart store in Georgia, where a customer stabbed a homeless pit bull, claiming that she attacked his own dog. The stab wounds were so severe that she was euthanized. [More]
In the past two days, Petco and PetSmart, two of the country’s biggest names in pet supplies, have said they will stop selling pet treats made in China over concerns about the safety of those products. [More]
Most of us have the next couple of days off from work, which is fine since most of us have jobs where the well-being of a domesticated animal is not at stake. But one PetSmart volunteer says Corporate HQ has decreed that employees can’t come in on Christmas to check on the cats in the stores, which he believes is putting these animals at risk. [More]
A couple is suing a PetSmart in California, claiming that their puppy died as a result of injuries it sustained during a grooming session. They say their four-month-old English bulldog was “healthy and happy” when they brought it to PetSmart last May, but then took a turn for the worse while in the groomer’s care.