Pennies just became a little bit more useless. TD Bank’s Penny Arcade coin-counting machines have been a useful perk for the bank’s customers and non-customers, letting them convert jars full of loose change into useful cash. After an NBC news test turned up inaccuracies in the machines and a customer sued over his miscounted coins, TD Bank is ending the program and will eventually remove the machines. [More]
This week, a massive customer service clusterfracas swept the gaming world, then the rest of the Internet. It involved a game console controller that was late in shipping, a a marketing firm in over its head, a popular webcomic, the unholy wrath of the Internet hate machine, and one humble customer who just wanted to know whether he was going to get his gadget by Christmas or not. What did we learn here? That there is such a thing as bad publicity, and that sometimes people on the Internet actually are who they claim to be.
Sad day. TD Bank’s coin counter machines used to be free to all, but within the past month they’ve changed it so now non-customers will get levied a 6% transaction fee.
At some heartless banks, a malfunctioning self-serve coin counting machine could lead to lost money and general sadness. Not at Flexo’s local TD Bank branch, however. A malfunctioning machine meant $32 more in his account. Unfortunately, this windfall came at the expense of the unknown previous customer to use the machine, to whom the $32 actually belonged.
So like I said I got $120 from the Penny Arcade this weekend, but I was far from alone. Here is the crappy cellphone picture I took of the line. All those people on the right (plus the dog) are waiting for their turn at the spare change counting machine.
Yesterday was coin-jar payout day for me. I got $120! Woohoo! And since I took my can to the Penny Arcade at TD Bank, formerly Commerce Bank, they counted my change for free, unlike the Coinstars in supermarkets. Perversely, the past few weeks as my coin jar got close to full , I started to really look forward to getting change, to the extent I started to develop some irrational behavior…
Penny Arcade called up to cancel the Sears “payment protection plan” they never ordered.